Services Agent Contact Centre x 2

Eskom Holdings SOC Ltd; South Africa; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Eskom Holdings SOC Ltd in Harrismith is seeking a customer service professional for a 36 months fixed term contract in Retail. The role focuses on delivering professional customer service using established processes within the Retail department, with emphasis on SPU tariffs and prepayment knowledge.

Requirements include a National Diploma/NQF6 with 240 credits and at least 2 years of customer-facing experience. The position is market-related remuneration and EE-position guaranteed.

Qualifications

• 2 years experience in working with customers, customer relations.

Responsibilities

• Handle inbound interactions.
• Handle back-office activities.
• Handle multi-media and outbound activities.
• Provide and improve general customer services.
• Support marketing, sales and customer service processes.
• Perform vending, prepaid and easy pay activities.

Skills

Relationship building

Functional and technical

Problem solving

Stress management

Education

National Diploma/National N Diploma in Business in Finance/ Marketing/ Commerce/Social Sciences/Business Management at NQF6 with 240 credits

Job description

Industry: Electricity, Energy & Water Supply

Job category: Retail Operations

Location: Harrismith

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: Yes

Introduction

Position/Task Grade: T10 (36 Months Fixed Term Contract)Area of specialization: To provide a professional customer service using available processes.Department: RetailBusiness Unit: Central East Cluster

1. Behavioral

• Honesty
• Trustworthiness

Leadership

• Motivating teams
• Coaching

Knowledge

• Eskom business
• Standard power unit (SPU) and prepayment customer tariffs

Skills

• Relationship building
• Functional and technical
• Problem solving
• Stress management

Key Responsibilitie

• Handle inbound interactions.
• Handle back-office activities.
• Handle multi-media and outbound activities.
• Provide and improve general customer services.
• Support marketing, sales and customer service processes.
• Perform vending, prepaid and easy pay activities.
• National Diploma/National N Diploma in Business in Finance/ Marketing/ Commerce/Social Sciences/Business Management at NQF6 with 240 credits.

Experience

• 2 years experience in working with customers, customer relations.

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.Eskom reserves the right not to make an appointment to the posts as advertised.Candidates with disabilities are encouraged to apply for positions.

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.