ServiceNow Developer/Implementer/Business Analyst

Impronics Technologies; Johannesburg; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

Impronics Technologies in Johannesburg, South Africa, is seeking a ServiceNow Developer/Implementer/Business Analyst with 3+ years of hands-on ServiceNow experience, including TSOM, ITOM, ITSM, and CMDB.

You will design, develop, and implement ServiceNow solutions for telecom operations, integrate with external systems via REST/SOAP, and provide ongoing support and improvements.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of hands-on experience with ServiceNow development, implementation, and administration.
• Strong knowledge of TSOM and relevant telecom industry experience.
• Experience with ServiceNow modules: ITSM, ITOM, CMDB, and Asset Management.
• Proven track record of working with ServiceNow integrations (REST, SOAP, etc.).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills with stakeholders.
• ServiceNow certifications are a plus.

Responsibilities

• ServiceNow Development and Implementation: Develop and implement ServiceNow solutions to meet business requirements.
• Configure ServiceNow modules such as Incident, Problem, Change, Asset, and CMDB.
• Collaborate with stakeholders to design and deliver effective ServiceNow solutions.
• Telecom Service Operations Management (TSOM): Implement TSOM use cases and integrate with telecom tools.
• Develop and optimize workflows for managing telecom operations through ServiceNow.
• Ensure seamless operations and service management for telecom clients.
• Business Analysis: Liaise between technical teams and business stakeholders; translate requirements into specs.
• Integration and Automation: Integrate ServiceNow with third-party systems and automate workflows.
• Support and Maintenance: Provide post-implementation support and performance optimization.

Skills

ServiceNow Development

ServiceNow Implementation

Business Analysis

ITSM

ITOM

TSOM

REST API

SOAP

Telecom Industry

Stakeholder Management

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow CMDB

ServiceNow ITSM

Job description

ServiceNow Developer/Implementer/Business Analyst

5+years

Johannesburg

Full-Time

Job Title: ServiceNow Developer/Implementer/Business Analyst

Location: Johannesburg,South Africa

Overview:

We are seeking highly skilled and experienced professionals with over 3 years of experience in ServiceNow, particularly with expertise in Telecom Service Operations Management (TSOM). This role is for developers, implementers, and business analysts who are eager to contribute to the design, development, and implementation of ServiceNow solutions in the telecom industry

Key Responsibilities:

1. ServiceNow Development and Implementation:
   • Develop and implement ServiceNow solutions to meet business requirements.
   • Configure ServiceNow modules such as Incident, Problem, Change, Asset, and CMDB.
   • Collaborate with stakeholders to design and deliver effective ServiceNow solutions.
2. Telecom Service Operations Management (TSOM):
   • Implement TSOM use cases, including integration with telecom network management tools.
   • Develop and optimize workflows for managing telecom operations through ServiceNow.
   • Ensure seamless operations and service management for telecom clients.
3. Business Analysis:
   • Act as a liaison between the technical team and business stakeholders.
   • Analyze and document business requirements and translate them into functional specifications.
   • Work closely with the development team to ensure alignment with business needs.
4. Integration and Automation:
   • Integrate ServiceNow with third-party systems, particularly within the telecom domain.
   • Automate workflows, processes, and tasks within the ServiceNow platform to improve efficiency.
5. Support and Maintenance:
   • Provide post-implementation support for ServiceNow solutions.
   • Troubleshoot issues and offer solutions for performance optimization.
   • Participate in continuous improvement initiatives to enhance the ServiceNow platform.
6. Mandatory experience into TSOM, ITOM, API Development, ITSM and CSM required.

Required Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of hands-on experience with ServiceNow development, implementation, and administration.
• Strong knowledge of Telecom Service Operations Management (TSOM) and relevant telecom industry experience.
• Experience with ServiceNow modules: ITSM, ITOM, CMDB, and Asset Management.
• Proven track record of working with ServiceNow integrations (REST, SOAP, etc.).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.
• ServiceNow certifications (e.g., ServiceNow Certified System Administrator, Certified Implementation Specialist) are a plus.