ServiceNow Specialist / Administrator

PBT Group; Johannesburg; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

PBT Group invites an experienced ServiceNow Specialist to join our Johannesburg team, focusing on day-to-day BAU support and platform management. You will own the live ServiceNow instance, drive incident resolution, and coordinate enhancements across ITSM, SPM, HR Service Delivery and CMS, while engaging with stakeholders for continuous improvements.

This on-site role in Sandton requires collaboration with cross-functional teams and adherence to ITIL practices, ensuring platform stability and

Qualifications

• 3+ years hands-on experience maintaining ServiceNow in live/BAU environments.
• Proven experience managing a ServiceNow instance end-to-end across modules.
• Strong understanding of ServiceNow best practices, configuration and platform administration.

Responsibilities

• Manage and maintain the ServiceNow platform on a day-to-day BAU basis.
• Provide support across ITSM, SPM, HR Service Delivery and CMS modules.
• Drive incident resolution and service requests related to the platform.
• Coordinate platform enhancements, configuration changes and minor developments.
• Participate in ServiceNow governance forums and meetings.

Skills

Incident resolution

Stakeholder management

ITIL processes

Effective communication

Tools

ServiceNow

ITSM

HR Service Delivery

Job description

ServiceNow Specialist / Administrator job vacancy in Johannesburg.

PBT Group is seeking an experienced ServiceNow Specialist to provide day-to-day BAU support and platform management.

The successful candidate will take ownership of maintaining a live ServiceNow instance, driving incident resolution, supporting enhancements, and coordinating related platform activities across the business.

This is a hands‑on role focused on platform stability, continuous improvement and effective stakeholder engagement.

Location: Sandton, Johannesburg.

Key Responsibilities:

• Manage and maintain the ServiceNow platform on a day-to-day BAU basis
• Provide support across multiple ServiceNow modules, with particular focus on ITSM, SPM, HR and CMS (additional module exposure advantageous)
• Drive timely resolution of incidents and service requests related to the platform
• Support and coordinate platform enhancements, configuration changes and minor developments
• Participate in and contribute to ServiceNow‑related meetings, working groups and governance forums
• Collaborate with business stakeholders, process owners and technical teams to prioritise and resolve issues
• Ensure platform stability, data quality and adherence to best practices
• Assist with documentation, knowledge articles and handover materials as required
• Identify opportunities for continuous improvement of ServiceNow processes and configuration

Minimum Requirements:

• Minimum 3 years hands‑on experience maintaining and supporting ServiceNow platforms in a live / BAU environment
• Proven experience managing a ServiceNow instance end-to-end
• Solid practical exposure to multiple ServiceNow modules, specifically:
• ITSM (Incident, Problem, Change, Request, Knowledge, etc.)
• SPM (Strategic Portfolio Management)
• HR Service Delivery
• CMS (Content Management / Service Portal related)
• Demonstrated track record of driving incident resolution and platform enhancements
• Strong understanding of ServiceNow best practices, configuration and platform administration
• Ability to work independently while collaborating effectively with cross‑functional teams
• Excellent communication and stakeholder management skills
• Willingness and ability to work full‑time on‑site in Sandton (5 days per week)
• Advantageous:
  • Experience with additional ServiceNow modules (e.g. ITOM, SecOps, Customer Service, etc.)
  • ServiceNow certifications (CSA, CAD, or module‑specific)
  • Exposure to ServiceNow integrations, Flow Designer, or scripting (where applicable)
  • Experience in large or complex enterprise environments
  • Familiarity with ITIL processes and frameworks

Personal Attributes:

• Proactive and solution‑oriented
• Strong ownership and accountability
• Ability to prioritise effectively in a BAU support environment
• Clear communicator who can engage both technical and non‑technical stakeholders
• Comfortable working under pressure and to deadlines

Engagement Details:

• Start: ASAP
• Location: Sandton – fully on‑site (5 days per week)
• Duration: To be confirmed (contract)
• Reporting: Into the relevant ServiceNow / IT Service Management team