Senior Business Analyst - ServiceNow - ITSM - Contract

Pro Development Group; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Stability

Growth Opportunities

Attractive Rates

Great Working Environment

Job summary

Pro Development Group is looking for a Senior Business Analyst specializing in ServiceNow - ITSM to join their team in Sandton on a contract basis. The role emphasizes collaboration with both technical and non-technical teams to enhance business processes throughout their lifecycle.

The ideal candidate should have a Bachelor's degree in Computer Science or a related field, along with 5 to 8 years of experience in business analysis and significant exposure to IT projects.

Qualifications

• 5 - 8 years of business analyst experience managing multiple IT projects.
• Exposure to complex projects and various business sectors.
• Strong understanding of data management processes and data flows.

Responsibilities

• Ensure effective lifecycle management from design to implementation.
• Collaborate with IT and non-technical teams.
• Perform data entry, validation, and document requirements.

Skills

Business Analysis

Agile Methodologies

ServiceNow - ITSM

Stakeholder Engagement

Data Management

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

Overview

Our Client a Global Tech firm is seeking a Senior Business Analyst - ServiceNow - ITSM to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.

As a Business Analyst, you will be responsible for all aspects of business analysis. You'll ensure that the current process works well by taking it through its lifecycle from initial design to testing and finally implementation. You'll be working closely with both the IT department and non-technical members of the team to provide accurate information regarding how an application or system works.

Requirements

1. Execute according best practices and agile products delivery
2. Conduct elicitation and collaboration to obtain information from stakeholders
3. Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile coaches, product owners etc
4. Decompose document epics, features, themes, hypothesis statements, objectives, user stories and acceptance criteria, scenario development, and all requirement categories
5. Co-located with project teams to assess and create information architectures, classify and map data elements, and document requirements
6. Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user, and support change management commercialization
7. Designates and ensures the integrity of data objects; develops, test, and evaluate technical specifications for data processing systems; and develops and maintains object documentation
8. Performs data entry, forms validation, data transformation, and other data management processes
9. Analyse/document data requirements and model data flows through all seven dimensions on a solution/program level by pairing with BDM's
10. Ensure early remediation by reducing waste, rework, identify risks, issues
11. Provide vendor advice on storage area network (SAN) connectivity, availability solutions, and networking device management

Qualifications

1. Bachelor's degree in computer science, Engineering or a related field required
2. BABOK - nice to have
3. 5 - 8 years BA experience, manage multiple IT projects and exposure to complex projects, business exposure, industry exposure.
4. SeviceNow - ITSM experience - mandatory
5. Familiar with Testing within a Project context