On-Site ServiceNow Specialist – ITSM, HR & CMS (Sandton)

PBT Group; Sandton; On-site; ZAR 480,000 - 720,000; Full time

Job summary

PBT Group is seeking an experienced ServiceNow Specialist to provide day-to-day BAU support and platform management in Sandton. The successful candidate will take ownership of maintaining a live ServiceNow instance, driving incident resolution, supporting enhancements, and coordinating related platform activities across the business.

This hands-on role focuses on platform stability, continuous improvement and effective stakeholder engagement.

Qualifications

• Minimum 3 years hands-on experience maintaining and supporting ServiceNow in live/BAU

Responsibilities

• Manage and maintain the ServiceNow platform on a day-to-day BAU basis
• Provide support across multiple ServiceNow modules (ITSM, SPM, HR, CMS)
• Drive incident resolution and service requests
• Support platform enhancements and minor developments
• Participate in ServiceNow-related meetings and governance
• Collaborate with stakeholders and technical teams to prioritise issues
• Ensure platform stability and data quality
• Assist with documentation and handover materials
• Identify opportunities for continuous improvement of ServiceNow processes

Skills

3 years BAU ServiceNow

ITSM

SPM

HR Service Delivery

CMS

Stakeholder management

Communication skills

On-site in Sandton

Education

Bachelor's degree in IT/related field

Tools

ServiceNow

Flow Designer

Scripting

ITIL knowledge

Job description

PBT Group is seeking an experienced ServiceNow Specialist to provide day-to-day BAU support and platform management in Sandton. The successful candidate will take ownership of maintaining a live ServiceNow instance, driving incident resolution, supporting enhancements, and coordinating related platform activities across the business.

This hands-on role focuses on platform stability, continuous improvement and effective stakeholder engagement.