ServiceNow SOMT Architect

Prodapt Solutions Private Limited; Sandton; On-site; ZAR 900,000 - 1,700,000; Full time

Job summary

Prodapt Solutions Private Limited is seeking an experienced ServiceNow Architect to design and implement TSOM solutions for large enterprise environments. The role focuses on turning IT Operations strategy into scalable, observable architectures that leverage TSOM modules and best practices.

You will lead technical design, mentor teams, and partner with stakeholders across IT leadership to drive observability, AIOps, and proactive operations using ServiceNow.

Qualifications

• 8+ years of hands-on ServiceNow ITOM/TSOM experience.
• Expertise in ITOM Discovery, Service Mapping, Event Management, and Operational Intelligence.
• Strong CMDB architecture and data modeling skills.
• Experience integrating ServiceNow with monitoring tools.
• Excellent architecture, design and stakeholder management abilities.

Responsibilities

• Define end-to-end ServiceNow architecture aligned to IT Operations strategy.
• Design scalable solutions for hybrid, multi-cloud and on-prem environments.
• Lead TSOM implementations across large enterprise landscapes.
• Define integration patterns with monitoring tools and CMDB sources.
• Mentor developers and conduct design sessions with stakeholders.

Skills

ServiceNow ITOM/TSOM experience

ITOM Discovery

Service Mapping

Event Management

Operational Intelligence

CMDB architecture

JavaScript/Glide APIs

ITSM/ITOM knowledge

Tools

Splunk

Dynatrace

AppDynamics

Azure Monitor

AWS CloudWatch

Job description

Overview

Job Title

ServiceNow Architect

Experience

• Overall Experience: 15+ years in IT Service Management / IT Operations / Enterprise Monitoring
• Relevant Experience: 8+ years in ServiceNow platform with deep focus on TSOM

Job Summary

We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.

This role requires strong technical leadership, hands‑on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.

Key Responsibilities

Architecture & Solution Design

• Define end‑to‑end ServiceNow architecture aligned to enterprise IT Operations strategy
• Design scalable and resilient solutions leveraging:
• ITOM Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• Cloud Observability
• AIOps capabilities
• Drive architectural decisions for hybrid, multi‑cloud, and on‑prem environments

Implementation & Delivery

• Lead and oversee implementation of TSOM solutions across large enterprise landscapes
• Define integration patterns with:
• Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
• CMDB data sources
• Third‑party observability platforms
• Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping

Technical Leadership

• Act as Technical Authority for TSOM solutions and best practices
• Review and approve technical designs, configurations, and customizations
• Mentor developers, administrators, and consultants on TSOM architecture and standards
• Conduct technical workshops and design sessions with stakeholders

AIOps & Observability

• Design and implement AIOps‑driven event correlation and noise reduction
• Enable proactive operations through anomaly detection and predictive insights
• Optimize operational workflows using event rules, alerts, and automations

Governance & Optimization

• Define TSOM governance, standards, and architectural guardrails
• Drive performance optimization, stability, and scalability of ServiceNow platform
• Ensure alignment with ServiceNow best practices and upgrade strategies

Stakeholder & Client Engagement

• Partner with IT leadership, operations teams, and business stakeholders
• Translate business requirements into technical solutions
• Support pre‑sales activities including solution design, estimations, and proposals

Required Skills & Qualifications

ServiceNow Expertise

• 8+ years of hands‑on experience with ServiceNow ITOM / TSOM
• Strong expertise in:
• ITOM Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• CMDB architecture & data modeling
• Experience with ServiceNow scripting (JavaScript, Glide APIs)

IT Operations & Monitoring

• Strong understanding of:
• ITSM, ITOM, and IT Operations processes
• Enterprise monitoring and observability architectures
• Hybrid infrastructure, cloud, containers, and microservices
• Experience integrating ServiceNow with leading monitoring tools

Architecture & Design

• Proven experience as Architect / Lead Consultant on large‑scale ServiceNow programs
• Deep understanding of:
• Distributed systems
• Network, server, storage, and cloud technologies
• Strong documentation and design skills (HLDs, LLDs, architecture diagrams)

Soft Skills

• Excellent communication and stakeholder management skills
• Ability to influence senior leadership and technical teams
• Strong problem‑solving and analytical mindset

Certifications (Preferred / Mandatory)

• ServiceNow Certified Implementation Specialist – ITOM (Highly Preferred)
• ServiceNow Certified Technical Architect (CTA) – Preferred
• ITIL v3 or ITIL 4 certification
• Cloud certifications (AWS / Azure / GCP) – Preferred

Nice to Have

• Experience with ServiceNow Cloud Observability
• Exposure to DevOps and SRE practices
• Experience in large transformation or CMDB remediation programs
• Pre‑sales and proposal solutioning experience

What We Offer

• Opportunity to architect enterprise‑scale TSOM transformations
• Work with cutting‑edge observability and AIOps technologies
• Leadership role in high‑impact digital transformation programs