ServiceNow SOMT Architect
Prodapt
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Benefits offered by this job
Job summary
Prodapt is seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of TSOM solutions across large enterprise landscapes. The role emphasizes defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.
The candidate will provide technical leadership, hands-on architectural expertise, and collaboration with enterprise stakeholders to transform IT Operations
Qualifications
- 8+ years hands-on ServiceNow ITOM/TSOM experience.
- Strong knowledge of CMDB and data modeling.
- Experience integrating ServiceNow with monitoring tools.
- Proven architecture and stakeholder leadership.
Responsibilities
- Define end-to-end ServiceNow TSOM architecture for enterprise IT operations.
- Lead TSOM implementations across large landscapes.
- Drive observability, AIOps, and event correlation initiatives.
- Mentor teams and run technical design sessions.
- Ensure CMDB health and data accuracy.
Skills
Education
Tools
Job description
Job Title
ServiceNow Architect
- Overall Experience: 15+ years in IT Service Management / IT Operations / Enterprise Monitoring
- Relevant Experience: 8+ years in ServiceNow platform with deep focus on TSOM
We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.
This role requires strong technical leadership, hands‑on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.
- Define end‑to‑end ServiceNow architecture aligned to enterprise IT Operations strategy
- Design scalable and resilient solutions leveraging:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- Cloud Observability
- AIOps capabilities
- Drive architectural decisions for hybrid, multi‑cloud, and on‑prem environments
- Lead and oversee implementation of TSOM solutions across large enterprise landscapes
- Define integration patterns with:
- Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
- CMDB data sources
- Third‑party observability platforms
- Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping
- Act as Technical Authority for TSOM solutions and best practices
- Review and approve technical designs, configurations, and customizations
- Mentor developers, administrators, and consultants on TSOM architecture and standards
- Conduct technical workshops and design sessions with stakeholders
- Design and implement AIOps-driven event correlation and noise reduction
- Enable proactive operations through anomaly detection and predictive insights
- Optimize operational workflows using event rules, alerts, and automations
- Define TSOM governance, standards, and architectural guardrails
- Drive performance optimization, stability, and scalability of ServiceNow platform
- Ensure alignment with ServiceNow best practices and upgrade strategies
- Partner with IT leadership, operations teams, and business stakeholders
- Translate business requirements into technical solutions
- Support pre‑sales activities including solution design, estimations, and proposals
- 8+ years of hands‑on experience with ServiceNow ITOM / TSOM
- Strong expertise in:
- ITOM Discovery
- Service Mapping
- Event Management
- Operational Intelligence
- CMDB architecture & data modeling
- Experience with ServiceNow scripting (JavaScript, Glide APIs)
- Strong understanding of:
- ITSM, ITOM, and IT Operations processes
- Enterprise monitoring and observability architectures
- Hybrid infrastructure, cloud, containers, and microservices
- Experience integrating ServiceNow with leading monitoring tools
- Proven experience as Architect / Lead Consultant on large‑scale ServiceNow programs
- Deep understanding of:
- Distributed systems
- Network, server, storage, and cloud technologies
- Strong documentation and design skills (HLDs, LLDs, architecture diagrams)
- Excellent communication and stakeholder management skills
- Ability to influence senior leadership and technical teams
- Strong problem‑solving and analytical mindset
- ServiceNow Certified Implementation Specialist - ITOM (Highly Preferred)
- ServiceNow Certified Technical Architect (CTA) - Preferred
- ITIL v3 or ITIL 4 certification
- Cloud certifications (AWS / Azure / GCP) - Preferred
- Experience with ServiceNow Cloud Observability
- Exposure to DevOps and SRE practices
- Experience in large transformation or CMDB remediation programs
- Pre‑sales and proposal solutioning experience
- Opportunity to architect enterprise‑scale TSOM transformations
- Work with cutting‑edge observability and AIOps technologies
- Leadership role in high‑impact digital transformation programs
Job Title
ServiceNow Architect
Job Title
ServiceNow Architect
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