Service Technician

Jobs2day SA; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Jobs2day SA seeks a Service Technician to install and maintain dosing equipment for laundry, dishwashing and cleaning systems in Cape Town. The role involves hands-on installation, programming, and responsive after-sales service.

You will build strong client relations, perform site visits, and ensure proper documentation of all service activities. Requirements include Grade 12 and a technical electrical qualification, plus 3 years' electrical field experience.

Qualifications

• Grade 12 is required.
• Technical qualification (Electrical) is required or highly preferred.
• A minimum of 3 years' experience in the Electrical field.

Responsibilities

• Carry out installation, programming, repairs and maintenance of dosing equipment on laundry, dishwasher, glass and crate washers.
• Install soap dispensers and dosing systems for kitchen and laundry divisions.
• Provide after-hours emergency service coverage when required.

Skills

Attention to detail

Teamwork

Problem solving

Education

Grade 12

Technical qualification (Electrical)

Tools

MS Office

MS Teams

Job description

SERVICE TECHNICIAN

CAPE TOWN

PURPOSE:

To provide professional installation of dosing equipment to customers.

KEY PERFORMANCE AREAS:

Business Development:

• Maintain brand reputation and ethos of business in a professional manner.
• Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to
• the Sales Manager.
• A client call planner must be completed and repeated in a 4-to-6-week cycle.
• Follow the tech Calander provided that will plan installations, maintenance and breakdown calls.

Customer Relationship Management:

• Complete written service reports for clients that require them. Ensure reports are discussed with
• relevant persons and ensure a copy is submitted to the Sales Manager.
• Ensure staff training is carried out for all clients. Ensure all administration functions are closed outonce training is offered (e.g. Training Registers, Training Certificates, etc.).
• Build a relationship with all key people within the client portfolio. (e.g. Buyer, General Manager,Chef, Contract or Area Manager, etc.).
• Always provide prompt service and assistance.
• Assist with deliveries to customers in unforeseen circumstances.
• Attend to customer needs concerning the best suited products and their efficient use.
• Carry out technical installations, programming, repairs and maintenance of electronic chemicaldosing equipment on commercial laundry machines, commercial dishwasher, glass washers andcrate washers.
• Installation of soap dispensers, chemical dosing systems and other Company related offerings forkitchen, laundry, food processing and housekeeping divisions.
• Demonstrate the company's consultative sales approach; leverage hands-on service to enhanceour total value to the customer.
• Provide emergency service coverage after hours to appreciative customers.
• Build relationships by providing customers with innovative products, sales demos, regular serviceand ongoing training.
• Learn customers' operations and devise unique solutions as their expert on advanced cleaningand sanitation processes.Communication and Feedback:
• Attend and participate in all sales meetings.
• Communicate on new opposition products, special account developments and any other relevant
• information gathered through field activities to provide feedback to Sales Manager.
• Submit a weekly sales/technical report to Sales Manager.
• Adhere to Company Data and Communication Policies.
• Use prescribed templates where available.
• Comply with deadlines where set/required.

Administration Services:

• Provide updated client contact information.
• Manage product merchandizing in the market and exercise and maintain brand image control, i.e.stickers, wall charts, etc.
• Ensure HSE standards (as relating to our product supply) are maintained on client sites.
• Perform Stock Management and stock taking on a regular basis where required to do so.

Self-Development:

• To continuously broaden your product knowledge in chemicals, dosing equipment and cleaningsystems.
• Strive continually to keep abreast of changes in the industry.
• Attend all training courses as provided by the company from time to time.
• Work on improving your selling skills through self-study.

EXPERIENCE AND QUALIFICATIONS:

• Grade 12.
• Technical qualification (Electrical).
• A minimum of 3 years' experience in the Electrical field.
• Valid driver's license and reliable transport.
• Experience in the installation and maintenance of laundry dosing equipment will be advantageous.
• Experience in the programming of laundry machines will be advantageous.
• Experience in the installation of dish machine and chemical dosing units will be advantageous.
• Knowledge of the maintenance and repairs of industrial dish-machines will be advantageous.
• Ability to roll-up sleeves and work with team members.
• A keen eye for detail and desire to troubleshoot / probe further into data.

COMPUTER LITERACY:

• Intermediate knowledge in the MS Office package (e.g. Word, Excel, PowerPoint, etc.).
• Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom, etc.).

PERSONAL ATTRIBUTES:

• Presentable with excellent communication skills, both spoken and written.
• Excellent coordinating skills.
• Ability to produce accurate results within prescribed deadlines.
• Ability to work independently but also as a team player.
• Be able to cope well under pressure.
• Methodical, systematic and analytical minded.
• Positive, self-motivated and confident approach to work and colleagues.
• Emotional maturity and professional integrity.
• Attention to detail.
• Honest and reliable.