Service Station Manager - Amanzimtoti

Hc Recruit; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

HC Recruit is seeking a Service Station Manager for Amanzimtoti to oversee daily forecourt and convenience store operations, ensuring brand standards, profitability and excellent customer service.

The role requires a Matric and relevant management experience in fuel retail or multi-department retailing, with strong leadership and payroll oversight. On-site position with a focus on safety and efficiency.

Qualifications

• Matric/Grade 12 is required.
• 5+ years' experience in service station, fuel retail or similar multi-department retail management.
• At least 3 years in a supervisory or management role.
• Experience managing a fuel forecourt and convenience store preferred.

Responsibilities

• Direct daily operations of the fuel forecourt, convenience store and food services to meet standards, profitability and efficiency.
• Oversee cash-ups, electronic payment reconciliations, expense controls and inventory with accurate reporting to ownership.
• Lead recruitment, training, performance management, rostering and payroll submission.
• Oversee wet stock management, daily tank dipping, variances investigation and inventory replenishment.
• Drive premium customer service standards, handle complaints promptly and build relationships with local businesses and fleet clients.
• Spearhead loyalty programme growth by driving registrations and tracking participation metrics.
• Enforce health and safety, food safety and environmental protocols for petroleum handling.
• Maintain site security systems, cash controls and coordinate preventative maintenance of pumps and facilities.

Skills

Leadership

Cash handling

Customer service

Operations management

Compliance & safety

Education

Matric / Grade 12

Tertiary qualification in business management/retail management

Job description

DBN000397 – Service Station Manager - Amanzimtoti

Position Purpose

Responsible for the successful operation of the daily running of the forecourt & service station.

Role Requirements & Qualifications

1. Matric / Grade 12 certificate.
2. Relevant tertiary qualification in business management, retail management or a related field advantageous.
3. Minimum 5 years' experience in service station, fuel retail or comparable multi-department retail management.
4. At least 3 years' experience in a supervisory or management role.
5. Previous experience managing a fuel forecourt and convenience store strongly preferred.

Technical Competencies & Experience

1. Operations Management: Direct the daily operations of the fuel forecourt, convenience store, and food services to ensure high brand standards, profitability, and efficiency.
2. Financial Oversight & Reporting: Manage cash-ups, electronic payment reconciliations, expense controls, and inventory tracking while delivering accurate financial reports to ownership.
3. Staff Leadership & Payroll: Supervise the end-to-end employee lifecycle, including recruitment, training, performance management, rostering, and payroll submission.
4. Fuel & Inventory Control: Oversee wet stock management, daily tank dipping, variances investigation, and retail inventory replenishment to minimise stock-outs and shrinkage.
5. Customer Experience Excellence: Drive premium customer service standards, resolve complaints promptly, and foster relationships with local businesses and fleet clients.
6. Loyalty Programme Execution: Spearhead the growth of the Shift rewards programme by driving customer registrations and tracking participation metrics.
7. Compliance & Safety: Enforce strict adherence to occupational health and safety regulations, food safety standards, and environmental protocols for petroleum handling.
8. Asset & Security Management: Maintain site security systems, cash-handling controls, and coordinate the preventative maintenance of fuel pumps and facility infrastructure.

Behavioural Competencies

1. Unquestionable trustworthiness in managing cash, stock and company assets.
2. Ability to motivate, discipline and develop a diverse team
3. Willingness to take ownership of business performance.
4. Strong administrative discipline and accurate reporting.
5. A genuine commitment to outstanding customer service.
6. Understanding of sales, margins, costs and profitability.
7. Capacity to resolve operational challenges independently.

Please Note - Should you not hear back from us within the next 2 weeks, please consider your application as unsuccessful.