General Manager

Cls; Pretoria; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Cls in Pretoria invites an experienced General Manager to lead a busy fuel station and provide oversight to two additional branches as needed. You will drive daily operations, staff performance, stock control, cash handling, and customer service excellence across sites.

We seek a hands-on leader with strong communication skills, proficiency in MS Office, and the ability to work under pressure while ensuring compliance with health and safety policies and company standards.

Qualifications

• Minimum education: National Senior Certificate.
• 2–8 years of relevant experience in fuel or retail operations.
• Strong leadership, communication and problem-solving abilities.

Responsibilities

• Oversee daily operations of the primary fuel station and provide weekend support to two additional branches.
• Lead, coach and manage branch staff; monitor rosters and performance.
• Control stock, manage orders, and supervise cash handling and month-end procedures.
• Ensure exceptional customer service and regulatory compliance across sites.
• Maintain health and safety standards and drive operational profitability.

Skills

Leadership

Stock control

Communication

Organisational skills

Administrative & reporting

Microsoft Office

Working under pressure

Afrikaans/English

Education

National Senior Certificate

Job description

Our client, based in Pretoria, is seeking an experienced and results-driven General Manager to join their team. This is an excellent opportunity for a hands-on leader with experience in the fuel or retail industry to oversee branch operations, lead high-performing teams, and contribute to the continued success of a growing business.

Job Purpose

To manage the day-to-day operations of a primary fuel station while providing operational support and oversight to two additional branches as required. The role is responsible for ensuring operational efficiency, staff performance, financial control, compliance, and exceptional customer service across all assigned sites.

REQUIREMENTS

Minimum education:

• National Senior Certificate

Minimum applicable experience (years):

• 2-8 years experience

Skills and Knowledge:

• Strong leadership and people management skills
• Stock control and inventory management
• Excellent communication and interpersonal skills
• Strong organisational and problem-solving abilities
• Administrative and reporting skills
• Proficiency in Microsoft Office
• Ability to work under pressure

Other:

• Proficient in Afrikaans and English
• Own transport and license

KEY PERFORMANCE AREAS

Branch Operations

• Manage the daily operations of the primary fuel station
• Provide operational support and weekend oversight to two additional branches as required
• Ensure operational efficiency and compliance with company standards
• Monitor branch performance and implement operational improvements

Staff Management

• Lead, coach, and develop branch staff
• Monitor employee performance and manage staff rosters
• Ensure compliance with employment policies and procedures

Stock & Financial Management

• Oversee stock ordering, stock control, and stock takes
• Manage cash-ups and month-end procedures
• Oversee debtors, creditors, and daily financial administration
• Monitor financial performance and ensure operational profitability

Customer Service

• Ensure exceptional customer service standards
• Resolve customer complaints and operational issues promptly
• Maintain a welcoming and customer-focused environment

Compliance & Health & Safety

• Ensure compliance with health and safety legislation and company policies
• Conduct inspections and implement corrective actions where required
• Oversee employment equity processes and maintain regulatory compliance