Site Manager

Pronel Personnel; Wartburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Pronel Personnel in Wartburg, KwaZulu-Natal, seeks a hands-on Site Manager for a busy Fuel Retail & Convenience operation. You will oversee forecourt, convenience store, and food service, ensuring smooth daily operations and strong customer service.

The role requires 5–10 years of managerial experience, a relevant diploma or degree, and hands-on leadership with on-call flexibility to maintain site performance and profitability.

Qualifications

• Diploma or bachelor’s degree in business/retail/operations/financial management required.
• 5–10 years of proven managerial experience in fuel forecourt and convenience retail operations preferred.
• Experience with back-office retail systems (Winbranch, SIGMA, MiniPOS) essential.
• Solid understanding of GP, COGS, stock variances, and shrinkage management.

Responsibilities

• Oversee daily forecourt operations, convenience store, and food service/kitchen operations.
• Manage back-office administration, cash-ups, GRVs, pricing setup, GP margin and COGS tracking, waste control.

Skills

Operational leadership

Staff management

Budget & reporting

On-floor presence

Education

Diploma or Bachelor's degree in Business Management / Retail Management / Operations Management / Financial Management

Tools

Winbranch

SIGMA

MiniPOS

Job description

Site Manager – Fuel Retail & Convenience

Location: Wartburg, KwaZulu-Natal

Position Type: Permanent / Senior Management

Working Hours: Monday – Friday: 07:00 – 17:00 | Saturday: 08:00 – 13:00 (On-call when operationally required)

About the Role

An established and fast-paced Fuel Retail & Convenience Operation in the Wartburg area is seeking an energetic, hands-on, and highly organized Site Manager.

This role requires a strong leader who will take full operational responsibility across a busy service station forecourt, convenience retail store, and quick-service food kitchen. The ideal candidate will combine strong back-office financial discipline with an active, constant presence on the retail floor.

Key Responsibilities

• Operational Management: Oversee daily forecourt operations, retail convenience store, and food service / kitchen operations.

• Financial & Administrative Control: Manage back-office administration, daily cash-ups, Goods Received Vouchers (GRVs), pricing setup, GP margin maintenance, COGS tracking, and waste/shrinkage control.

• Stock & Inventory: Direct fuel ordering, wet and dry stock management, routine stock counts, and variance analysis.

• Staff & Performance Leadership: Lead staff scheduling/rostering, wage control, recruitment, disciplinary procedures, and team performance tracking.

• Compliance & Quality Assurance: Enforce strict brand and operational compliance standards, maintain exceptional customer service levels, and ensure site upkeep.

• Reporting & Profitability: Prepare daily, weekly, and monthly operational/financial management reports while actively driving sales growth.

Requirements & Qualifications

• Educational Qualification (Mandatory): Diploma or bachelor's degree in business management, Retail Management, Operations Management, or Financial Management.

• Experience: 5 to 10 years of proven managerial experience, ideally within fuel retail / forecourt and convenience retail operations.

• Systems Proficiency: Experience with industry-specific back-office retail systems (e.g., Winbranch, SIGMA, MiniPOS, or similar) is essential.

• Financial Acumen: Solid understanding of financial metrics including Gross Profit (GP), COGS, stock variances, and shrinkage management.

• Leadership Style: Energetic, assertive, and willing to maintain a visible hands-on floor presence across all site departments.

Mandatory Prerequisites

• Transport: Valid South African Driver’s License and reliable own vehicle.

• Equipment: Must possess own laptop for administrative and reporting purposes.

• Flexibility: Willingness to be on call for operational needs outside standard hours.