Service Sales Specialist

Gea; Johannesburg; Sur place; ZAR 600 000 - 1 000 000; Plein temps

Résumé du poste

GEA is seeking a Service Sales Specialist for Separation and Homogenization in the PFP division to drive service sales for parts, repairs and field service across Africa. You will review RFQs, clarify customer requirements, and collaborate with project sales teams to identify up-sell and cross-sell opportunities while delivering a professional customer experience.

Travel to customers will be required; you will maintain CRM records, develop service sales tools, and support lifecycle service

Qualifications

• CRM experience and customer relationship management abilities.
• 5 years' experience in Separation and Homogenization equipment.
• Experience providing lifecycle services in engineering or FMCG environments.
• Proficient in MS Office and related tools.

Responsabilités

• Drive Service Sales activities for Separation and Homogenization within PFP.
• Review RFQs and clarify customer requirements.
• Prioritize initiatives with Head of PFP Service and peers.
• Develop and utilize Service Sales tools (I-Base, CRM).
• Identify up-sell and cross-sell opportunities with equipment teams.
• Promote spare parts, repairs and field service across Africa.
• Travel to customers to secure orders and present service offerings.
• Support upgrades and modernization projects when feasible.
• Assist with large spare parts and repair orders and quotes.
• Participate in negotiation of offers, quotations, and contracts.
• Contribute to on-site execution of services and small projects.

Connaissances

CRM experience

Customer relationship

Formation

Commercial Qualification with technical background

Outils

MS Office

Description du poste

GEA is a global leader in the production of Centrifugal Separators and Piston Homogenizers. In the Pure Flow Processing (PFP) division within GEA, we look after the spare part supply and maintenance of all Separator, Decanter, Homogenizer, Valve and Pump equipment sold.

We are looking to strengthen our partnership with our customers by enhancing our team with a skilled Service Sales Specialist for Separation and Homogenization.

Responsibilities / Tasks

• Drive Service Sales activities for Separation and Homogenization within PFP.
• Reviewing RFQs and clarifying customer requirements.
• Prioritize initiatives through close engagement with peers & Head of PFP Service.
• Develop, implement, and utilize Service Sales tools - I-Base and CRM and other tools currently under development.
• Operate in partnership with new equipment / project sales teams to identify "up-sell" and "cross-sell" opportunities, to maximize revenue and improve overall customer experience.
• Effect sales of GEA PFP equipment services for GEA Africa; representing the company in a professional manner in the fields of spare parts, repairs and field service.
• Travel to potential and existing customers (iBase) - securing additional orders / agreements for spare parts, repairs, service projects, and field service. The customer visits shall include necessary presentations / demonstrations as required to enhance the sales opportunity and promote GEA. These visits need to be planned on CRM and minutes included.
• Actively promote smaller scale projects (Upgrades / Modernization).
• Assist with large project spare parts / repair orders - provide quotes, follow up and ensure the sale is executed in a timely manner.
• Participate in the negotiation of offers, quotations, and contracts (T&Cs).
• Self-starter to complete tasks in a timeous manner.
• Assist with on-site execution of services and small-scale service projects.

Your Profile / Qualifications

• Commercial Qualification with technical background.
• 5 years' experience in Separation and Homogenization equipment.
• Skills in providing support for life cycle services in an Engineering or FMCG environment.
• Ms Office.