Service Operations Lead - IT & Office Automation

PerformIT Personnel; Oos-Kaap; On-site; ZAR 300,000 - 420,000; Full time

Job summary

PerformIT Personnel in South Africa is seeking a capable service operations lead to manage client service processes on-site, ensuring high-quality support and smooth day-to-day operations.

The role requires at least 2 years' experience as a service controller in office automation/IT or automotive sectors, strong communication, and the ability to multitask in a fast-paced environment; matric qualification is essential.

Qualifications

• Minimum of 2 years' experience as a service controller in office automation, IT or automotive experience.
• Strong communication and interpersonal skills.
• Proven ability to handle multiple tasks efficiently.
• Ability to work on-site and adapt to a fast-paced environment.

Responsibilities

• Oversee and coordinate client service activities to ensure high-quality support
• Manage service delivery teams and ensure operational efficiency
• Resolve client issues promptly and effectively, maintaining customer satisfaction
• Maintain detailed records of service interactions and feedback
• Collaborate with cross-functional teams to improve service processes

Skills

Service controller experience

Communication skills

Multitasking

On-site work

Education

Matric qualification

Job description

PerformIT Personnel in South Africa is seeking a capable service operations lead to manage client service processes on-site, ensuring high-quality support and smooth day-to-day operations.

The role requires at least 2 years' experience as a service controller in office automation/IT or automotive sectors, strong communication, and the ability to multitask in a fast-paced environment; matric qualification is essential.