Service Controller

Performit Personnel; Gqeberha; On-site; ZAR 300,000 - 520,000; Full time

Job summary

PerformIT Personnel is seeking a leader to drive service operations on-site, coordinating client service activities and managing delivery teams. The role focuses on delivering high-quality support and improving service processes within a fast-paced environment.

The ideal candidate will have at least two years of relevant experience, strong communication skills, and the ability to maintain detailed service Records while ensuring customer satisfaction. Matric qualifications are essential.

Qualifications

• Minimum of 2 years' experience as a service controller in office automation, IT or automotive experience.
• Strong communication and interpersonal skills.
• Proven ability to handle multiple tasks efficiently.
• Ability to work on-site and adapt to a fast-paced environment.
• Matric qualification is essential.

Responsibilities

• Oversee and coordinate client service activities to ensure high-quality support.
• Manage service delivery teams and ensure operational efficiency.
• Resolve client issues promptly and effectively, maintaining customer satisfaction.
• Maintain detailed records of service interactions and feedback.
• Collaborate with cross-functional teams to improve service processes.

Skills

2+ years service controller experience

Communication skills

Multitasking

On-site work readiness

Education

Matric (essential)

Job description

Take the next step in your career with an exciting opportunity to lead service operations at a dynamic organization operating within the Information Technology and Office Automation industries. This role offers the chance to manage client service processes on-site, contributing significantly to the company's reputation for excellence.

Requirements:

• Minimum of 2 years' experience as a service controller in office automation, IT or automotive experience

• Strong communication and interpersonal skills

• Proven ability to handle multiple tasks efficiently

• Ability to work on-site and adapt to a fast-paced environment

• Matric qualification is essential

Duties:

• Oversee and coordinate client service activities to ensure high-quality support

• Manage service delivery teams and ensure operational efficiency

• Resolve client issues promptly and effectively, maintaining customer satisfaction

• Maintain detailed records of service interactions and feedback

• Collaborate with cross-functional teams to improve service processes