Service Controller

Performit Personnel; Oos-Kaap; Presencial; ZAR 300.000 - 420.000; Jornada completa

Descripción de la vacante

PerformIT Personnel in South Africa is seeking a capable service operations lead to manage client service processes on-site, ensuring high-quality support and smooth day-to-day operations.

The role requires at least 2 years' experience as a service controller in office automation/IT or automotive sectors, strong communication, and the ability to multitask in a fast-paced environment; matric qualification is essential.

Formación

• Minimum of 2 years' experience as a service controller in office automation, IT or automotive experience.
• Strong communication and interpersonal skills.
• Proven ability to handle multiple tasks efficiently.
• Ability to work on-site and adapt to a fast-paced environment.

Responsabilidades

• Oversee and coordinate client service activities to ensure high-quality support
• Manage service delivery teams and ensure operational efficiency
• Resolve client issues promptly and effectively, maintaining customer satisfaction
• Maintain detailed records of service interactions and feedback
• Collaborate with cross-functional teams to improve service processes

Conocimientos

Service controller experience

Communication skills

Multitasking

On-site work

Educación

Matric qualification

Descripción del empleo

Take the next step in your career with an exciting opportunity to lead service operations at a dynamic organization operating within the Information Technology and Office Automation industries. This role offers the chance to manage client service processes on-site, contributing significantly to the company's reputation for excellence.

Requirements:

• Minimum of 2 years' experience as a service controller in office automation, IT or automotive experience

• Strong communication and interpersonal skills

• Proven ability to handle multiple tasks efficiently

• Ability to work on-site and adapt to a fast-paced environment

• Matric qualification is essential

Duties:

• Oversee and coordinate client service activities to ensure high-quality support

• Manage service delivery teams and ensure operational efficiency

• Resolve client issues promptly and effectively, maintaining customer satisfaction

• Maintain detailed records of service interactions and feedback

• Collaborate with cross-functional teams to improve service processes