Service Manager- VW Edenvale

Motus GWM; Gauteng; On-site; ZAR 400,000 - 550,000; Full time

Job summary

VW Edenvale is seeking a Service Manager to lead the daily operations of the service department, guiding technicians and service advisors to deliver high-quality customer care and efficient workflows.

You will drive service quality, profitability, and compliance with manufacturer standards, while coaching the team and maintaining accurate service records.

Qualifications

• Proven track record in service management or a related leadership role within the automotive industry.
• Demonstrable experience in managing teams and operational processes effectively.
• Strong understanding of automotive service repairs and maintenance practices.
• Exceptional communication and interpersonal skills, with a focus on customer engagement.
• Proficient in maintaining service records and utilizing service management software.

Responsibilities

• Oversee daily service department operations, ensuring adherence to company policies and procedures.
• Manage team performance by providing guidance, support, and training to service advisors and technicians.
• Monitor service quality and customer satisfaction, addressing any issues or concerns promptly.
• Collaborate with the sales department to ensure effective communication and workflow between service and sales teams.
• Develop and implement strategies to improve service efficiency and profitability.
• Ensure compliance with manufacturer standards and safety regulations.
• Maintain accurate records of service operations, including customer interactions and repairs.
• Analyze service department performance metrics and implement improvements as needed.

Skills

Team management

Customer service

Communication

Leadership

Service records

Education

Automotive service management certification

Relevant leadership training

Tools

Service management software

Job description

About the Role

As a Service Manager at VW Edenvale, you will oversee the daily operations of our service department, ensuring high-quality customer service and streamlined processes. Your primary focus will be on managing a team of technicians and service advisors to enhance operational efficiency, achieve customer satisfaction, and drive the overall success of the service division.

Key Responsibilities

• Oversee daily service department operations, ensuring adherence to company policies and procedures.
• Manage team performance by providing guidance, support, and training to service advisors and technicians.
• Monitor service quality and customer satisfaction, addressing any issues or concerns promptly.
• Collaborate with the sales department to ensure effective communication and workflow between service and sales teams.
• Develop and implement strategies to improve service efficiency and profitability.
• Ensure compliance with manufacturer standards and safety regulations.
• Maintain accurate records of service operations, including customer interactions and repairs.
• Analyze service department performance metrics and implement improvements as needed.

Requirements

• Proven track record in service management or a related leadership role within the automotive industry.
• Demonstrable experience in managing teams and operational processes effectively.
• Strong understanding of automotive service repairs and maintenance practices.
• Exceptional communication and interpersonal skills, with a focus on customer engagement.
• Proficient in maintaining service records and utilizing service management software.

Preferred Qualifications

• Certification in automotive service management or related field.
• Experience with Volkswagen systems and processes is an advantage.
• Relevant qualifications from a reputable automotive training institution.

VW Edenvale is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals and strive to comply with the Employment Equity Act in our hiring practices.