Automotive Service Manager: Lead Ops & Customer Excellence

Motus corporation; Gauteng; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

VW Edenvale is seeking a Service Manager to oversee the daily operations of the service department, ensuring high-quality customer service and streamlined processes. You will lead a team of technicians and service advisors to drive efficiency and customer satisfaction.

The role focuses on managing performance, maintaining service records, and ensuring compliance with manufacturer standards. Experience in automotive service management and strong communication are essential.

Qualifications

• Proven track record in service management or a related leadership role within the automotive industry.
• Experience in managing teams and operational processes effectively.
• Strong understanding of automotive service repairs and maintenance practices.
• Excellent communication and interpersonal skills, with a focus on customer engagement.
• Proficient in maintaining service records and utilizing service management software.

Responsibilities

• Oversee daily service department operations, ensuring adherence to policies.
• Manage team performance by guiding, supporting, and training staff.
• Monitor service quality and customer satisfaction, addressing issues promptly.
• Collaborate with the sales department to ensure effective communication between teams.
• Develop strategies to improve service efficiency and profitability.
• Ensure compliance with manufacturer standards and safety regulations.
• Maintain records of service operations and repairs.
• Analyze department performance metrics and implement improvements.

Skills

Service management

Team leadership

Operational processes

Automotive knowledge

Communication skills

Service software

Job description

VW Edenvale is seeking a Service Manager to oversee the daily operations of the service department, ensuring high-quality customer service and streamlined processes. You will lead a team of technicians and service advisors to drive efficiency and customer satisfaction.

The role focuses on managing performance, maintaining service records, and ensuring compliance with manufacturer standards. Experience in automotive service management and strong communication are essential.