Service Manager- VW Edenvale

Motus corporation; Gauteng; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

VW Edenvale is seeking a Service Manager to oversee the daily operations of the service department, ensuring high-quality customer service and streamlined processes. You will lead a team of technicians and service advisors to drive efficiency and customer satisfaction.

The role focuses on managing performance, maintaining service records, and ensuring compliance with manufacturer standards. Experience in automotive service management and strong communication are essential.

Qualifications

• Proven track record in service management or a related leadership role within the automotive industry.
• Experience in managing teams and operational processes effectively.
• Strong understanding of automotive service repairs and maintenance practices.
• Excellent communication and interpersonal skills, with a focus on customer engagement.
• Proficient in maintaining service records and utilizing service management software.

Responsibilities

• Oversee daily service department operations, ensuring adherence to policies.
• Manage team performance by guiding, supporting, and training staff.
• Monitor service quality and customer satisfaction, addressing issues promptly.
• Collaborate with the sales department to ensure effective communication between teams.
• Develop strategies to improve service efficiency and profitability.
• Ensure compliance with manufacturer standards and safety regulations.
• Maintain records of service operations and repairs.
• Analyze department performance metrics and implement improvements.

Skills

Service management

Team leadership

Operational processes

Automotive knowledge

Communication skills

Service software

Job description

About the Role

As a Service Manager at VW Edenvale, you will oversee the daily operations of our service department, ensuring high-quality customer service and streamlined processes. Your primary focus will be on managing a team of technicians and service advisors to enhance operational efficiency, achieve customer satisfaction, and drive the overall success of the service division.

Key Responsibilities

• Oversee daily service department operations, ensuring adherence to company policies and procedures.
• Manage team performance by providing guidance, support, and training to service advisors and technicians.
• Monitor service quality and customer satisfaction, addressing any issues or concerns promptly.
• Collaborate with the sales department to ensure effective communication and workflow between service and sales teams.
• Develop and implement strategies to improve service efficiency and profitability.
• Ensure compliance with manufacturer standards and safety regulations.
• Maintain accurate records of service operations, including customer interactions and repairs.
• Analyze service department performance metrics and implement improvements as needed.

Requirements

• Proven track record in service management or a related leadership role within the automotive industry.
• Demonstrable experience in managing teams and operational processes effectively.
• Strong understanding of automotive service repairs and maintenance practices.
• Exceptional communication and interpersonal skills, with a focus on customer engagement.
• Proficient in maintaining service records and utilizing service management software.

Preferred Qualifications

• Certification in automotive service management or related field.
• Experience with Volkswagen systems and processes is an advantage.
• Relevant qualifications from a reputable automotive training institution.

VW Edenvale is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals and strive to comply with the Employment Equity Act in our hiring practices.