Service Manager Millwright

Communicate Finance; Randburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Communicate Finance in Randburg, South Africa, seeks an experienced service operations leader to oversee field service, workshop and after-sales activities for rotating equipment. You will manage technicians and supervisors, coordinate breakdowns, maintenance, and projects, and drive safety, quality, and customer satisfaction.

The role demands a Trade Tested Millwright with leadership experience, strong planning skills, and ability to grow after-sales revenue through parts and service contracts.

Qualifications

• 7–10+ years in industrial service, rotating equipment management
• Experience with compressors, blowers, vacuum systems or rotating equipment
• Trade-tested Millwright with willingness to travel
• Strong leadership and customer-relations capabilities

Responsibilities

• Lead field service, workshop, and after-sales operations
• Manage service technicians, supervisors, and support teams
• Coordinate breakdowns, maintenance, overhauls, and service projects
• Drive service quality, customer satisfaction, and operational performance
• Manage customer escalations and maintain strong client relationships
• Grow after-sales revenue through spare parts, repairs, upgrades, and service contracts
• Monitor service KPIs, labour utilization, turnaround times, and profitability
• Oversee parts planning, service reporting, job closure, and warranty processes
• Ensure compliance with safety and quality standards

Skills

Leadership of service teams

Industrial service experience

Customer relations

Planning & problem-solving

Service opportunity identification

Safety & quality focus

Multi-demand management

Education

Trade Tested Millwright

Management / Supervisory training (advantageous)

Driver's license & willingness to travel

Job description

Job Description:

• Lead field service, workshop, and after-sales operations
• Manage service technicians, supervisors, and support teams
• Coordinate breakdowns, maintenance, overhauls, and service projects
• Drive service quality, customer satisfaction, and operational performance
• Manage customer escalations and maintain strong client relationships
• Grow after-sales revenue through spare parts, repairs, upgrades, and service contracts
• Monitor service KPIs, labour utilisation, turnaround times, and profitability
• Oversee parts planning, service reporting, job closure, and warranty processes
• Ensure compliance with safety and quality standards

Skills & Experience:

• 7–10+ years’ experience in industrial service, rotating equipment, workshop or field-service management
• Strong experience with compressors, blowers, vacuum systems or similar rotating equipment
• Proven leadership experience managing technical service teams
• Strong customer-facing and relationship management abilities
• Commercially minded with experience identifying and converting service opportunities
• Strong planning, problem-solving and organisational skills
• Able to manage multiple service demands while maintaining high standards of quality and safety

Qualifications:

• Trade Tested Millwright – essential
• Management or supervisory training advantageous
• Valid driver’s licence and willingness to travel to customer sites

Only South African Residents or individuals with a relevant South African work permit will be considered.