Service Engineer Imaging - South Africa

Boardroom Appointments; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Boardroom Appointments is seeking a Service Engineer Imaging for South Africa to perform start-up, calibration and service of imaging modalities. You will install, troubleshoot and optimize CT, MR, X-ray and ultrasound systems on site while coordinating with vendors and the client.

Fluent English is mandatory, Portuguese is a plus. The role requires 4+ years in imaging service, strong communication skills, and the ability to work independently with minimal supervision in a fast-paced environment.

Qualifications

• 4+ years of experience in Imaging service or equivalent.
• X-Ray, CT and MR experience preferred.
• Philips certification is an advantage.
• Excellent communication and organizational skills.
• Ability to work with minimal supervision and manage small teams.

Responsibilities

• Start-up, calibration and service of imaging modalities (CT, MR, X-Ray, Ultrasound).
• Provide expert level service and install solutions.
• Communicate technical issues and delays to stakeholders.
• Keep installation projects on schedule and ensure quality work.
• Evaluate room layout and installation quality of mechanical vendors.
• Perform complex equipment installation and testing.
• Manage tools and parts inventory, schedule maintenance and document interventions.
• Interface with customer personnel to provide quality service and feedback on resolution.

Skills

Imaging systems

Troubleshooting

Fluent English

Portuguese (adv)

Customer service

Education

Technical training or degree (associates or higher)

Tools

Philips certification

Job description

About the job Service Engineer Imaging - South Africa

• Technical training or degree, associates or higher; minimum of 4+ years of experience or equivalent combination of education and experience
• X-Ray, Computer Tomography (CT) and/or Magnetic Resonance (MR) Experience Preferred
• Previous working experience in Philips, holding Philips certification - an advantage
• Expert level troubleshooting skills and capable of evaluating room layout, site planning and service planning
• Must be able to effectively set up and connect hospital networks to Philips remote diagnostic applications.
• Requires superb customer and communication skills.
• Must be organized, self-sufficient and capable of working with little or no supervision.
• Management basic skills
• People management basic skills (small team management)
• Fluent English - mandatory. Portuguese - an advantage.

Responsibilities:

• Start-up, calibration and service of a selection of imaging modalities (CT, MR, X-Ray and Ultrasound)
• Provide expert level to service and install solutions
• Communicate and escape technical issues and delays
• Keep installation projects on schedule
• Evaluate room layout and installation quality of mechanical install vendors
• Start-up in accordance with factory instructions and specifications
• Troubleshoot technical problems and repair out of box failures
• Correct vendor and factory errors and mistakes; order missing or damaged parts
• Provide feedback to HQ and support center, factory, project management and planning.
• Execute all service activities and task on equipment under responsibility.
• Performs complex equipment installation, investigative tests, and repairs installed systems in assigned modalities.
• Maintains tools & parts inventory under own responsibility, support schedule maintenance on tools, test equipment, etc., and completes documents required of all interventions from preventive service, corrective to installations.
• Performs complex service or systems calls and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution.
• Performs assessment of complex product/equipment performance based on field data and recommends modifications or improvements.
• Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.
• Generally, 4-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above