Service Engineer

Tetra Pak; Cape Town; On-site; ZAR 450,000 - 750,000; Full time

Job summary

Tetra Pak in Cape Town is seeking an experienced Service Engineer to join our Customer Service Operations team. Based in Cape Town, you will deliver services and critical technical support to customers across the Southern Africa region with a high degree of autonomy and extensive travel (approximately 75%) to customer sites.

You will lead installation, commissioning, preventive and corrective maintenance of processing equipment, diagnose mechanical, electrical and automation systems, train

Qualifications

• Five years of relevant technical experience in Food & Beverage.
• Trade or diploma with process instrumentation and mechanical fitting.
• Knowledge of TPM/continuous improvement is a plus.

Responsibilities

• Lead installation, commissioning and maintenance of processing equipment per global standards.
• Diagnose mechanical, electrical and automation systems to meet specifications.
• Conduct root cause analysis and escalate complex issues via internal channels.
• Provide operator training at customer sites.
• Ensure compliance with Food Safety, QA and OHS procedures.
• Share knowledge and mentor colleagues on technical topics.
• Submit accurate service reports, time logs and travel expenses.

Skills

Process instrumentation

Pumps & valves

Homogenisers

Centrifugal separators

High shear mixers

Siemens S7 PLC

Education

Trade Tested Artisan

National Diploma

Tools

Siemens S7-300/1200/1500 PLC

Job description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

Weare seeking an experiencedService Engineerto join our Customer Service Operations (CSO) team. Based inCape Town, the successful candidate will deliver services and critical technical support to customers across theSouthern Africa region.This role requires a high degree of autonomy and involvesextensive travel (approximately 75%) to customer sitesoften at short notice. You will serve as a primary technical point of contact, ensuring the sustained reputation of Tetra Pak through exceptional service delivery and relationship management.

What you will do

• Technical Execution:Lead the installation, commissioning, preventive and corrective maintenance of Tetra Pak processing equipment and components per established global standards.
• Diagnostic & Repairs:Perform comprehensive analysis and troubleshooting of mechanical, electrical and automation systems to ensure equipment performs to defined specifications.
• Root Cause Analysis: Conduct systematic problem-solving tofacilitate permanent technical resolutions and escalation complex issues through our established internal channels.
• Operational Training: Facilitate production support and provide technical training to operator personnel at customer sites.
• Quality & Safety Compliance:Ensure all activities adhere strictly toFood Safety regulations, Quality Assurance protocols, andOccupational Health and Safety (OHS)procedures.
• Knowledge Leadership: Drive your technical development by obtaining &maintaining certifications on key components and processing modules. Activelyparticipate in the development of colleagues by sharing technical knowledge and lessons learnt.
• Administrative Diligence:Ensure the timely andaccurate submission of service reports, time logs, travel expenses, and formal correspondence.

We believe you have

• Education:Trade Tested Artisan / TechnicianorNational Diploma (Process Instrumentation, Millwright, Mechanical Fitter or similar).
• Experience:A minimum offive years of relevant technical experiencewithin theFood & Beverage industry.
• Technical Proficiency:
• Demonstrated ability in installing, maintaining and troubleshooting process instrumentation, mechanical equipment such as pumps and valves, and processing machinery such as Homogenisers, Centrifugal Separators and High Shear Mixers.
• Automation Skills:experience withSiemens S7-300 / 1200 / 1500 PLChardware and software skills will be an advantage.
• Methodology:Familiarity withWCM/TPM principles, such as Continuous Improvement, is an asset.
• A valid driver’s license and passport.
• A strong mechanical aptitude and attention to detail.
• The ability to manage multiple internal & external stakeholders effectively.
• The ability to work independently and to lead a team of service engineers on larger assignments.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 5th Nov 2026.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.