Service Desk Technician Mr Price Group Technology

Mr Price Group; Durban; Sur place; ZAR 150 000 - 210 000; Plein temps

Résumé du poste

Mr Price Group Technology is hiring a Service Desk Technician in Durban to deliver first line support and troubleshooting for store users. You will handle calls and emails, escalate issues, and assist suppliers using our software.

A Grade 12 and IT diploma/certificate are required, with at least 1 year in IT or helpdesk. The role involves up to 40 hours per week over 5 days including weekends, 8-hour shifts aligned to service desk hours, and a preference for reliable transport.

Qualifications

• Experience in an IT or Helpdesk environment
• Good general knowledge of computer hardware and software
• Knowledge of POS system is a major advantage
• Strong verbal and written communication skills
• Excellent interpersonal and customer-facing skills
• Strong administration skills
• Strong ability to work accurately with attention to detail

Responsabilités

• Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group
• Liaise with external service providers to escalate problems where required
• Support our suppliers who use our software.
• You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.
• You would be required to work an 8-hour shift in line with the Service Desk operating hours.
• Your own reliable transport is preferred.

Connaissances

Helpdesk experience

Hardware & software knowledge

POS system knowledge

Verbal & written communication

Interpersonal & customer-facing

Attention to detail

Administration skills

Formation

Grade 12

IT diploma/Certificate

Description du poste

Service Desk Technician Mr Price Group Technology

Job Description

Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills?

Then our position within our Service desk is a great first step into the IT field for you.

Responsibilities

Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group

Liaise with external service providers to escalate problems where required

Support our suppliers who use our software.

You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.

You would be required to work an 8-hour shift in line with the Service Desk operating hours.

Your own reliable transport is preferred.

Qualifications

Grade 12

IT diploma/ Certificate

At least 1 year in an IT or Helpdesk environment

The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage

Strong verbal and written communication skills

Excellent interpersonal and customer-facing skills Strong administration skills

Strong ability to work accurately with attention to detail