Service Desk & IT Operations Specialist

BC Technologies; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading tech company in Durban seeks a Service Desk Agent to deliver exceptional customer service and support the operations department. Responsibilities include managing customer accounts, handling service inquiries, and providing administrative support. With a focus on communication and organisation, the ideal candidate will ensure efficient operation and customer satisfaction. A minimum of 3 years' experience in administration with strong computer skills is required.

Qualifications

• Minimum of 3 years of experience in an administration role.
• Previous experience in customer service is preferred.
• Familiarity with ISP operations and email hosting solutions is beneficial.
• Basic computer skills including familiarity with Windows and macOS.

Responsibilities

• Deliver exceptional customer service as a Service Desk Agent.
• Manage customer accounts and backend billing operations.
• Provide first line helpdesk support for various inquiries.
• Log fault tickets with ISPs and manage escalations.
• Maintain documentation related to ISP management and domain registrations.

Skills

Customer service

Administrative skills

Issue resolution

Communication

Organisation

Tools

Microsoft Office

Job description

A leading tech company in Durban seeks a Service Desk Agent to deliver exceptional customer service and support the operations department. Responsibilities include managing customer accounts, handling service inquiries, and providing administrative support. With a focus on communication and organisation, the ideal candidate will ensure efficient operation and customer satisfaction. A minimum of 3 years' experience in administration with strong computer skills is required.