Service Centre Supervisor

Cash Crusaders; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Leadership role with ownership

Growth opportunities

Supportive management

Job summary

Cash Crusaders in Cape Town is seeking an experienced Service Centre Supervisor to own day-to-day operations at our Muizenberg service centre. You will lead a team of Repair Technicians, monitor performance against metrics, and ensure repairs move efficiently through the centre in line with SOPs.

The role requires hands-on leadership, on-floor involvement, and tough conversations when standards slip, with focus on workflow, warranty processes, and stock control to maintain service levels.

Qualifications

• Proven experience supervising or managing a repair, service centre, or workshop environment.

Responsibilities

• Supervise all Service Centre staff, including Repair Technicians.
• Provide hands-on management across staff performance.
• Counsel underperforming staff and drive continuous improvement.
• Ensure staff comply with all Service Centre SOPs.
• Maximise quotation revenue and hit incentive targets.
• Ensure quotations are converted to accepted and repaired within 10 days.
• Maintain warranty repair turnaround under 2.5 days (allow 5 days 16 Dec–15 Feb).
• Ensure in-warranty and shop stock repairs do not exceed 10 days.
• Keep the repair store balance below R10,000 on average.
• Keep the seconds store balance below R10,000 on average.
• Ensure all stock is booked in within 24 hours of arrival.
• Ensure spares are labelled and stored correctly.

Skills

Staff supervision

Repair workflows

Metrics & reporting

Leadership

Stock control

Communication

Job description

Location: Muizenberg, Cape Town, South Africa

About the Role

We're looking for an experienced, hands-on Service Centre Supervisor to take ownership of day-to-day operations at our Cape Town Service Centre. You'll be responsible for managing our team of Repair Technicians, driving performance against key operational metrics, and ensuring every repair moves through the centre efficiently, safely, and in line with company SOPs.

This is a role for someone who can supervise people as well as process someone who's comfortable on the floor, in the numbers, and having the tough conversations when standards slip.

Key Responsibilities

Staff Management

• Supervise all Service Centre staff, including Cellphone and General Repair Technicians, through their reporting line
• Provide frequent, hands-on management across all aspects of staff performance
• Counsel underperforming staff and drive continuous improvement across the team
• Ensure staff comply with all Service Centre SOPs, including booking-in procedures, uniform policy, and staff search/exit procedures

Metrics & Performance

• Maximise quotation revenue, exceeding incentive-linked targets
• Ensure quotations are converted (populated to accepted and repaired) within 10 days
• Maintain average warranty repair turnaround under 2.5 days (average of 5 days permitted 16 December - 15 February)
• Ensure in-warranty and shop stock repairs do not exceed 10 days
• Keep the repair store balance below an average of R10,000
• Keep the seconds store balance below an average of R10,000

Stock & Spares Management

• Ensure all stock is booked in within 24 hours of arrival, with iPhones assessed and credited within 24 hours in line with company procedure
• Ensure spares are neatly unpacked, labelled, and stored correctly
• Request spares from other branches where required
• Supervise and return third-party stock to suppliers as required

What We're Looking For

• Proven experience supervising or managing a repair, service centre, or workshop environment
• Strong working knowledge of repair workflows, warranty processes, and SLA-driven operations
• Comfortable managing metrics, targets, and reporting (quotations, turnaround times, stock balances)
• Confident managing and developing a technical team, including performance counselling
• Strong attention to detail, particularly around stock control, spares management, and SOP compliance
• Good communication and leadership skills
• Honest, reliable, and able to take ownership of a busy, high-throughput environment

What We Offer

• Competitive salary based on experience
• A leadership role with real ownership over centre performance
• Opportunity to grow within the company
• Supportive management structure

Closing date: 31/07/2026

Crusaders Corporate values skilled, reliable people who take pride in their craft if that's you, we'd love to see your application.