Service Advisor: Vehicle Service & Customer Delight

The Kelston Motor Group; East London; Vor Ort; ZAR 180.000 - 260.000; Vollzeit

Zusammenfassung

The Kelston Motor Group is seeking a Service Advisor for the Kelston Changan East London branch. The role requires at least 2 years in the motor industry, a valid driver’s license, and solid knowledge of vehicle legislation and trade practices.

You will book in service, monitor progress, manage workshop carry-overs, and ensure customer satisfaction while handling related administrative tasks.

Qualifikationen

• Grade 12 educational attainment.
• Valid Driver’s License is required.
• Minimum 2 years experience in the motor industry as a Service Advisor.
• Knowledge of vehicle legislation, consumer legislation, and trade practices.
• Good computer skills with basic diagnostic understanding.
• Some technical and mechanical knowledge.

Aufgaben

• Book in the vehicle brought in for service or repair.
• Monitor the progress of the work being done.
• Monitor ‘carry overs’ in the Workshop.
• Hand back vehicle to customer after the service or repair.
• Ensure customer satisfaction.
• Complete the required administration.
• Execute all agreed projects and maintain the initiative.

Kenntnisse

Customer service

Interpersonal skills

Problem solving

Diagnostic ability

Under pressure

Knowledge of vehicle legislation

Technical knowledge

Good computer skills

Ausbildung

Grade 12

Tools

Computer skills

Jobbeschreibung

The Kelston Motor Group is seeking a Service Advisor for the Kelston Changan East London branch. The role requires at least 2 years in the motor industry, a valid driver’s license, and solid knowledge of vehicle legislation and trade practices.

You will book in service, monitor progress, manage workshop carry-overs, and ensure customer satisfaction while handling related administrative tasks.