Auto Service Manager - Lead Ops & Customer Satisfaction

The Kelston Motor Group; South Africa; On-site; ZAR 360,000 - 600,000; Full time

Job summary

The Kelston Motor Group is seeking a Service Manager for the Kelston Mahindra Graaff-Reinet branch. You will oversee daily operations, finances, and aftersales administration, while ensuring customer satisfaction and timely reporting on performance.

Ideal candidates will have 1–2 years in the motor industry as a Service Manager, with knowledge of vehicle and consumer legislation, strong computer skills, and hands-on technical understanding.

Qualifications

• Grade 12
• Valid Driver’s License
• Minimum of 1-2 years experience in the motor industry as a Service Manager
• Knowledge of vehicle legislation, consumer legislation, and trade practices
• Good Computer Skills
• Some Technical and Mechanical knowledge

Responsibilities

• Manage the department's daily operations
• Manage the department's finances
• Manage the service aftersales administration
• Ensure customer satisfaction
• Report on department performance
• Ensure apprentice and franchise training takes place
• Manage service advisor staff and workshop staff
• Execute projects and maintain initiative

Skills

Problem-solving

Time management

Interpersonal skills

Diagnostic ability

Leadership

Computer skills

Technical knowledge

Product knowledge

Stress management

Team management

Education

Grade 12

Valid Driver’s License

1-2 years motor industry service manager experience

Vehicle and consumer legislation knowledge

Job description

The Kelston Motor Group is seeking a Service Manager for the Kelston Mahindra Graaff-Reinet branch. You will oversee daily operations, finances, and aftersales administration, while ensuring customer satisfaction and timely reporting on performance.

Ideal candidates will have 1–2 years in the motor industry as a Service Manager, with knowledge of vehicle and consumer legislation, strong computer skills, and hands-on technical understanding.