Service Advisor / Administrator – Hillcrest

Freerecruit; Hillcrest; On-site; ZAR 134,000 - 206,000; Full time

Benefits offered by this job

Incentives

Medical Aid

Pension

Job summary

Freerecruit in Hillcrest, KwaZulu-Natal, is seeking an experienced Service Advisor/Administrator to join the Service Department. You will handle service bookings, liaise with customers on progress, and perform day-to-day service administration in a busy motor dealership environment.

The ideal candidate has previous service-advisor or service-administration experience, strong communication skills, and solid computer literacy.

Qualifications

• Previous Service Advisor and/or Service Administration experience.
• Motor dealership experience advantageous.
• Strong administrative and organisational skills.
• Excellent communication and customer service skills.

Responsibilities

• Assist customers with service bookings and vehicle-related queries.
• Liaise with customers regarding the progress of their vehicles.
• Provide professional and friendly customer service.
• Assist with Service Department administration.
• Prepare and maintain relevant documentation.
• Assist with job cards, bookings and general service administration.
• Liaise with workshop staff regarding vehicle progress.
• Ensure customer and vehicle information is accurately captured.
• Handle telephone and email enquiries.
• General administrative duties within the Service Department

Skills

Customer service

Administrative skills

Communication skills

Telephone etiquette

Computer literacy

Attention to detail

Organizational skills

Driver's license

Job description

A well-established motor dealership inHillcrestis seeking an experiencedService Advisor / Administratorto join their Service Department.

The successful candidate will provide excellent customer service while assisting with the day-to-day administration of the Service Department. Previous experience within a motor dealership environment is highly advantageous.

Duties & Responsibilities

• Assist customers with service bookings and vehicle-related queries


• Liaise with customers regarding the progress of their vehicles


• Provide professional and friendly customer service


• Assist with Service Department administration


• Prepare and maintain relevant documentation


• Assist with job cards, bookings and general service administration


• Liaise with workshop staff regarding vehicle progress


• Ensure customer and vehicle information is accurately captured


• Handle telephone and email enquiries


• General administrative duties within the Service Department

Minimum Requirements

• Previous Service Advisor and/or Service Administration experience


• Motor dealership experience highly advantageous


• Strong administrative and organisational skills


• Excellent communication and customer service skills


• Computer literate


• Professional telephone manner


• Ability to work in a busy dealership environment


• Attention to detail


• Stable employment history with contactable references


• Valid driver’s licence advantageous

Salary & Benefits

Basic Salary:R12 000 – R18 500 per month, negotiable depending on experience

Plus

• Incentives


• Medical Aid


• Pension


• Location Hillcrest, KwaZulu-Natal