Service Advisor

Profile Personnel; South Africa; Hybrid; ZAR 156,000 - 223,000; Full time

Job summary

Profile Personnel is seeking a friendly and professional Customer Service Advisor to assist clients in Queenstown. You will handle inquiries, provide accurate information, and ensure a positive experience with our services.

This role offers hybrid flexibility, a collaborative team, and the opportunity to build rapport with customers while resolving issues efficiently.

Qualifications

• Excellent verbal and written communication.
• Patience and professionalism in handling inquiries.
• Experience in customer service is a plus.
• Proficiency with CRM systems and documentation.

Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries promptly.
• Provide accurate information regarding products, services, and account details.
• Resolve customer complaints and issues with patience and professionalism.
• Guide customers through processes and troubleshoot basic problems.
• Document all customer interactions and resolutions accurately in the CRM system.

Job description

Customer Service Advisor - Client Assistance

Our client is seeking a friendly and professional Customer Service Advisor to assist clients in Queenstown . This role is fundamental in providing exceptional support, addressing customer inquiries, and ensuring a positive experience with our services. You will be the voice of the company, building rapport and trust with every interaction. Join a dedicated team that prioritizes customer satisfaction and offers a collaborative work environment with hybrid flexibility, allowing for both focused work and team engagement.

About the Role

Our client is seeking a friendly and professional Customer Service Advisor to assist clients in Queenstown . This role is fundamental in providing exceptional support, addressing customer inquiries, and ensuring a positive experience with our services. You will be the voice of the company, building rapport and trust with every interaction. Join a dedicated team that prioritizes customer satisfaction and offers a collaborative work environment with hybrid flexibility, allowing for both focused work and team engagement.

Key Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries promptly and efficiently.
• Provide accurate information regarding products, services, and account details.
• Resolve customer complaints and issues with patience and professionalism.
• Guide customers through processes and troubleshoot basic problems.
• Document all customer interactions and resolutions accurately in the CRM system.