Client Services Agent

Mvia; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mvia in Cape Town is seeking energetic Client Services Agents to deliver exceptional customer service in a fast-paced call centre environment. You will be the friendly voice, helping clients with queries, sharing product knowledge and turning problems into positive experiences.

If you are target-driven, tech-savvy, and enjoy working with people, join our supportive and dynamic team to contribute and shine.

Qualifications

• Energetic, service-driven attitude
• Target-driven and tech-savvy
• Excellent communication and problem-solving skills

Responsibilities

• Answer incoming calls and respond to customer emails in a professional, helpful manner
• Handle and resolve a wide range of customer queries quickly and accurately
• Provide detailed, up-to-date product and service information to clients
• Log and document all call information in line with company procedures
• Identify trends in customer concerns and share insights with the team
• Complete call reports and maintain accurate call logs
• Work towards achieving individual and team KPIs and call centre targets
• Participate in ongoing training and upskilling sessions
• Follow all internal processes and comply with company policies
• Support the team with any additional service tasks when needed

Job description

Are you passionate about delivering exceptional customer service and confident in a fast-paced call centre environment? We’re looking for energetic, service-driven Client Services Agents who thrive on making every customer interaction count.

In this exciting role, you’ll be the friendly, knowledgeable voice of our company — helping clients with queries, sharing product knowledge, and turning problems into positive experiences. If you're target-driven, tech-savvy, and love working with people, this is your opportunity to contribute and shine within a supportive and dynamic team.

Key Responsibilities

• Answer incoming calls and respond to customer emails in a professional, helpful manner
• Handle and resolve a wide range of customer queries quickly and accurately
• Provide detailed, up-to-date product and service information to clients
• Log and document all call information in line with company procedures
• Identify trends in customer concerns and share insights with the team
• Complete call reports and maintain accurate call logs
• Work towards achieving individual and team KPIs and call centre targets
• Participate in ongoing training and upskilling sessions
• Follow all internal processes and comply with company policies
• Support the team with any additional service tasks when needed