Service Administrator (HVAC Helpdesk)

SFI Group (Pty) Ltd; Milnerton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical Aid

Provident Fund

13th Cheque

Job summary

SFI Group (Pty) Ltd is seeking a Service Administrator to provide national administrative support across multiple portfolios. You’ll coordinate people, systems and information to ensure service delivery and operational efficiency.

You’ll manage job cards, quotations, POs and billing, track SLA adherence and assist with scheduling technicians. Strong Excel & reporting skills, plus CRM experience, are essential in a fast-paced environment.

Qualifications

• 3–5 years’ experience in service administration or call centre coordination.
• Background in technical, HVAC, or maintenance environments (advantageous).

Responsibilities

• Provide administrative and coordination support to multiple sites and supervisors.
• Process and manage job cards, quotations, purchase orders, and billing.
• Track and monitor portfolio performance and ensure SLA adherence.
• Assist with scheduling technicians and managing call-out processes.
• Maintain asset registers, service logs, and reporting templates.
• Handle customer queries, ensuring fast and professional responses.
• Support the finance team with invoice accuracy and labour cost capture.
• Ensure compliance with company and client standards for service quality.

Skills

Multitasking

Customer service

Communication skills

Excel reporting

Problem solving

CRM software

Education

Grade 12

Diploma/Certificate in Business Admin/Operations/Customer Service

Job description

ARE YOU A SERVICE-DRIVEN ADMINISTRATOR WHO THRIVES ON MANAGING MULTIPLE TASKS AND SUPPORTING DIVERSE TEAMS?

We’re seeking an efficient and customer-focused Service Administrator to provide national administrative support across multiple portfolios. This role is ideal for a multitasker who enjoys coordinating people, systems, and information to ensure exceptional service delivery and operational efficiency.

Responsibilities Include

WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)

• Provide administrative and coordination support to multiple sites and supervisors.
• Process and manage job cards, quotations, purchase orders, and billing.
• Track and monitor portfolio performance and ensure SLA adherence.
• Assist with scheduling technicians and managing call-out processes.
• Maintain asset registers, service logs, and reporting templates.
• Handle customer queries, ensuring fast and professional responses.
• Support the finance team with invoice accuracy and labour cost capture.
• Ensure compliance with company and client standards for service quality.

Experience

WHAT YOU NEED TO SUCCEED

• 3–5 years’ experience in service administration or call centre coordination.
• Background in technical, HVAC, or maintenance environments (advantageous).

Qualifications

• Grade 12 / Matric (Mandatory)
• Diploma or certificate in Business Administration, Operations, or Customer Service Management.

Skills & Knowledge – What Sets You Apart

• Excellent multitasking and communication skills.
• Strong Excel and reporting ability.
• CRM or service workflow software experience (advantageous).
• High attention to detail and organisational ability.
• Resilient, reliable, and able to perform in a fast-paced environment.
• Meticulous, reliable, and self-driven.
• Good communication and ability to work well with procurement and project teams.
• High organisational aptitude, autonomy, and accountability.

What We Are Offering…

• Join a leading national company known for quality service and technical excellence.
• Work with a dynamic and supportive operational team.
• Access to Medical Aid, Provident Fund, and a 13th Cheque.
• Opportunities for ongoing learning and growth.
• Exposure to national client portfolios and multi-site operations.