HVAC Service Admin & Operations Coordinator

SFI Group (Pty) Ltd; Milnerton; Presencial; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Aid

Provident Fund

13th Cheque

Descripción de la vacante

SFI Group (Pty) Ltd is seeking a Service Administrator to provide national administrative support across multiple portfolios. You’ll coordinate people, systems and information to ensure service delivery and operational efficiency.

You’ll manage job cards, quotations, POs and billing, track SLA adherence and assist with scheduling technicians. Strong Excel & reporting skills, plus CRM experience, are essential in a fast-paced environment.

Formación

• 3–5 years’ experience in service administration or call centre coordination.
• Background in technical, HVAC, or maintenance environments (advantageous).

Responsabilidades

• Provide administrative and coordination support to multiple sites and supervisors.
• Process and manage job cards, quotations, purchase orders, and billing.
• Track and monitor portfolio performance and ensure SLA adherence.
• Assist with scheduling technicians and managing call-out processes.
• Maintain asset registers, service logs, and reporting templates.
• Handle customer queries, ensuring fast and professional responses.
• Support the finance team with invoice accuracy and labour cost capture.
• Ensure compliance with company and client standards for service quality.

Conocimientos

Multitasking

Customer service

Communication skills

Excel reporting

Problem solving

CRM software

Educación

Grade 12

Diploma/Certificate in Business Admin/Operations/Customer Service

Descripción del empleo

SFI Group (Pty) Ltd is seeking a Service Administrator to provide national administrative support across multiple portfolios. You’ll coordinate people, systems and information to ensure service delivery and operational efficiency.

You’ll manage job cards, quotations, POs and billing, track SLA adherence and assist with scheduling technicians. Strong Excel & reporting skills, plus CRM experience, are essential in a fast-paced environment.