HVAC Service Manager

SFI Group (Pty) Ltd; Milnerton; Presencial; ZAR 720.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Aid

Provident Fund

13th Cheque

Descripción de la vacante

SFI Group (Pty) Ltd seeks an experienced HVAC Service Manager to lead service delivery across client sites in the Western Cape. You will manage technical teams, coordinate maintenance schedules, and ensure SLA performance while upholding safety and quality standards.

The role requires hands-on leadership, vendor management, and strong client engagement. A trade qualification in HVAC, matric, and a valid driver's licence are essential, with opportunities for career growth and competitive benefits.

Formación

• Must hold Matric / Grade 12 with essential trade qualification in HVAC/air‑conditioning or refrigeration
• Trade qualification in HVAC/air‑conditioning or refrigeration is required
• Diploma in Business Administration or Operations Management is advantageous
• Valid driver’s licence is essential

Responsabilidades

• Oversee maintenance, repairs and service delivery across client sites ensuring high quality work and SLA compliance
• Manage technical teams, conduct performance reviews, assign work and promote staff development
• Attend client meetings, resolve queries and exceed client expectations
• Plan and coordinate maintenance schedules, manage job volumes and ensure timely documentation and reporting
• Provide technical guidance, assist with fault diagnosis, cost analysis and scheduling of repairs and audits
• Support planning, scheduling and control of multi-site projects ensuring time, budget and quality targets
• Ensure all service activities adhere to standards; conduct site inspections and audits
• Compile performance reports and analyze operational trends to support budgeting and documentation

Conocimientos

Team leadership

Client engagement

SLA management

Operations coordination

Vendor management

Quality compliance

Educación

Matric / Grade 12

Trade Test Qualification as Air-conditioning or Refrigeration Mechanic

Diploma in Business Administration or Operations Management

Valid driver’s licence

Herramientas

Excel

Reporting tools

Data management

Descripción del empleo

ROLE CONTEXT

Are you a driven and service-focused leader with strong technical and operational management experience? We’re looking for a highly experienced, trade qualified, hands‑on and results‑driven HVAC Service Manager to oversee the delivery of HVAC services across a portfolio of client contracts. This role combines team leadership, client engagement, SLA management, and operational oversight to ensure exceptional service delivery. If you thrive in a fast‑paced environment and enjoy leading people while driving operational excellence — this is your opportunity to make an impact.

What You’ll Be Doing (key Responsibilities)

As a Service Manager, you will be responsible for:

• Oversee maintenance, repairs, and service delivery across client sites, ensuring high‑quality work and compliance with SLAs.
• Manage technical teams, conduct performance reviews, assign work, and promote training and staff development.
• Attend client meetings, resolve queries and complaints, understand client needs, and ensure expectations are exceeded.
• Plan and coordinate maintenance schedules, manage job volumes, and ensure timeous documentation and reporting.
• Provide technical guidance, assist with fault diagnosis, cost analysis, and ensure proper scheduling of repairs and audits.
• Support planning, scheduling, and control of multi‑site projects; ensure time, budget, and quality standards are met.
• Ensure all service activities adhere to organisational, industry, and safety standards; conduct site inspections and audits.
• Compile performance reports, analyse operational trends, support budgeting, and maintain accurate documentation.

WHAT YOU NEED TO SUCCEED

• 3–5 years’ experience in a technical, HVAC, or service‑related operations role.
• Proven ability to coordinate teams, manage service delivery, and oversee multiple client portfolios.
• Experience working with SLAs, maintenance planning, and service workflows.
• Hands‑on experience leading teams and coordinating technical projects.
• Ability to negotiate vendor contracts and oversee supplier relationships.
• Experience working with SLAs, quality control standards, and risk mitigation strategies.

Qualifications

• Matric / Grade 12 (essential).
• Trade Test Qualification as Air-conditioning or Refrigeration Mechanic
• Diploma in Business Administration, Operations Management, or related field (advantageous).
• Technical background or strong technical understanding (advantageous).
• Valid driver’s licence (essential).

Skills & Knowledge – What Sets You Apart

• Ability to guide and inspire teams toward project success.
• Problem‑solving mindset with a proactive approach to project risks and challenges.
• Effective communication and ability to foster long‑term partnerships.
• Exceptional ability to multitask and handle multiple projects simultaneously.
• Strong organisational and coordination skills.
• Excellent communication and client relationship abilities.
• Skilled in Excel, reporting, and data management.
• Understanding of service delivery workflows, scheduling, and resource planning.
• Ability to lead teams, manage conflict, and drive high performance.
• Resilience, problem‑solving ability, and strong attention to detail.

What We Offer…

• Be part of a respected technical services organisation where your leadership drives service excellence.
• Opportunity to lead a team, collaborate with senior stakeholders, and make meaningful operational impact.
• Access to Medical Aid, Provident Fund, and a 13th Cheque.
• Continuous development, mentorship, and opportunities for career advancement.
• A dynamic work environment that values innovation, teamwork, and service quality.