Service Administrator (HVAC Helpdesk)

SFI Group (Pty) Ltd; Wes-Kaap; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical Aid

Provident Fund

13th Cheque

Ongoing learning and growth

Job summary

SFI Group (Pty) Ltd is seeking a Service Administrator to provide national administrative support across multiple portfolios. You will handle job cards, quotations, purchase orders, billing, and reporting to ensure service excellence.

You will coordinate technicians, monitor SLAs, manage asset registers, and assist finance with invoices. A background in technical services is advantageous."

Qualifications

• 3–5 years of service administration or call centre coordination experience.
• Background in technical/HVAC/maintenance environments is advantageous.
• Must have Grade 12; Diploma/certificate in related field preferred.

Responsibilities

• Provide administrative and coordination support to multiple sites and supervisors.
• Process and manage job cards, quotations, purchase orders, and billing.
• Track portfolio performance and ensure SLA adherence.
• Assist with scheduling technicians and managing call-out processes.
• Maintain asset registers, service logs, and reporting templates.
• Handle customer queries with fast, professional responses.
• Support the finance team with invoice accuracy and labour cost capture.
• Ensure compliance with company and client service standards.

Skills

Multitasking

Communication

Excel & reporting

CRM software

Attention to detail

Organisational skills

Education

Grade 12 / Matric

Diploma or certificate in Business Administration/Operations/Customer Service

Tools

CRM software

Reporting tools

Job description

ARE YOU A SERVICE-DRIVEN ADMINISTRATOR WHO THRIVES ON MANAGING MULTIPLE TASKS AND SUPPORTING DIVERSE TEAMS?

We’re seeking an efficient and customer-focused Service Administrator to provide national administrative support across multiple portfolios. This role is ideal for a multitasker who enjoys coordinating people, systems, and information to ensure exceptional service delivery and operational efficiency.

WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)

Responsibilities include:

• Provide administrative and coordination support to multiple sites and supervisors.


• Process and manage job cards, quotations, purchase orders, and billing.


• Track and monitor portfolio performance and ensure SLA adherence.


• Assist with scheduling technicians and managing call-out processes.


• Maintain asset registers, service logs, and reporting templates.


• Handle customer queries, ensuring fast and professional responses.


• Support the finance team with invoice accuracy and labour cost capture.


• Ensure compliance with company and client standards for service quality.

WHAT YOU NEED TO SUCCEED

Experience:

• 3–5 years’ experience in service administration or call centre coordination.


• Background in technical, HVAC, or maintenance environments (advantageous)

Qualifications:

• Grade 12 / Matric (Mandatory)


• Diploma or certificate in Business Administration, Operations, or Customer Service Management.

SKILLS & KNOWLEDGE – WHAT SETS YOU APART

• Excellent multitasking and communication skills.


• Strong Excel and reporting ability.


• CRM or service workflow software experience (advantageous).


• High attention to detail and organisational ability.


• Resilient, reliable, and able to perform in a fast-paced environment.


• Meticulous, reliable, and self-driven.


• Good communication and ability to work well with procurement and project teams.


• High organisational aptitude, autonomy, and accountability.

WHAT WE ARE OFFERING…

• Join a leading national company known for quality service and technical excellence.


• Work with a dynamic and supportive operational team.


• Access to Medical Aid, Provident Fund, and a 13th Cheque.


• Opportunities for ongoing learning and growth.


• Exposure to national client portfolios and multi-site operations.