Senior Technical Support Engineer - Cloud Services

Placements24; Bloemfontein; Híbrido; ZAR 650 000 - 900 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Health insurance

Stock options or bonuses

Growth and certifications

Equipment stipend

Flexible hours

Tech training access

Paid time off

Collaborative remote culture

Resumo da oferta

Placements24 is seeking a Senior Technical Support Engineer to join a fully remote team supporting global clients from Bloemfontein and beyond. The role focuses on high-level troubleshooting, cloud infrastructure, and cross-functional collaboration within a fast-paced environment.

Ideal candidates have 5+ years in technical support or related fields, with strong Linux/Windows, networking, and scripting skills. AWS/Azure/GCP expertise and certifications are highly desirable for progression.

Qualificações

• Minimum 5 years in technical support, sysadmin, or network engineering with cloud focus (AWS/Azure/GCP).
• Strong knowledge of Linux/Windows Server, TCP/IP, DNS, HTTP, and virtualization.
• Experience troubleshooting distributed cloud environments and complex systems.
• Excellent problem-solving and communication skills for technical/non-technical audiences.
• Relevant cloud certifications such as AWS/Azure/GCP are highly desirable.

Responsabilidades

• Provide high-level technical support and troubleshooting for cloud services and infrastructure.
• Diagnose and resolve complex hardware, software, and network issues for enterprise clients.
• Serve as a technical escalation point for junior engineers and cross-functional teams.
• Develop and maintain technical documentation and knowledge base articles.
• Monitor system performance and proactively identify potential issues and risks.
• Collaborate with engineering/product teams to report bugs and influence roadmaps.

Conhecimentos

Cloud computing

Network infrastructure

System administration

Troubleshooting

Python scripting

Formação académica

Bachelor's degree in CS/Engineering

Ferramentas

Linux

Windows Server

Python

Descrição da oferta de emprego

About the Role

Our client, a global leader in cloud infrastructure solutions, is seeking a highly skilled Senior Technical Support Engineer to join their fully remote team. This role is paramount in providing advanced technical assistance to enterprise clients, troubleshooting complex cloud-related issues, and ensuring the optimal performance of our client's services. The ideal candidate possesses deep expertise in cloud computing, network infrastructure, and system administration, coupled with exceptional problem-solving skills. As a remote-first employee, you will have the autonomy to manage your work effectively while collaborating with a world-class team. This is an exceptional opportunity to advance your career in a cutting-edge field, contributing to significant technological advancements from the comfort of your home office. Join our dynamic team supporting clients globally from **Bloemfontein, Free State** and beyond.

Key Responsibilities

• Provide high-level technical support and troubleshooting for cloud-based services and infrastructure.
• Diagnose and resolve complex hardware, software, and network issues for enterprise clients.
• Act as a technical escalation point for junior support engineers and other teams.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and best practice guides.
• Monitor system performance and proactively identify potential issues and risks.
• Collaborate with engineering and product teams to report bugs, suggest improvements, and influence product roadmap development.
• Conduct root cause analysis for recurring technical problems and implement preventative measures.
• Provide training and mentorship to other members of the technical support team.
• Manage client communication during critical incidents, providing clear and timely updates.
• Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction ratings.

Requirements

• Minimum of 5 years of experience in technical support, system administration, or network engineering, with a strong focus on cloud technologies (AWS, Azure, GCP).
• In-depth knowledge of operating systems (Linux, Windows Server), networking protocols (TCP/IP, DNS, HTTP), and virtualization.
• Proven experience troubleshooting complex distributed systems and cloud environments.
• Excellent analytical and problem-solving skills, with a systematic approach to issue resolution.
• Strong communication and interpersonal skills, with the ability to explain technical details clearly to both technical and non-technical audiences.
• Relevant certifications such as AWS Certified Solutions Architect, CompTIA Network+, or equivalent are highly desirable.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Proven ability to handle high-pressure situations and critical incidents calmly and effectively.

Benefits

• Annual salary of R .
• Fully remote position offering unparalleled flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous stock options or performance-based bonuses.
• Significant opportunities for professional growth and certifications.
• Company-provided equipment and home office stipend.
• Flexible working hours.
• Access to cutting-edge technologies and training resources.
• Generous paid time off.
• A vibrant and collaborative remote work culture.