Technical Support Engineer

Placements24; Polokwane; Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Remote work

Medical aid

Professional development opportunities

Performance-based bonuses

Provident fund

Job summary

Placements24 is seeking a highly skilled Technical Support Engineer for a fully remote position within South Africa. You will provide advanced technical support, diagnose complex issues, and collaborate with engineering to improve software. The role requires 5+ years in tech support, strong SDLC knowledge, and programming familiarity (Python/SQL/JS).

Experience with AWS, Azure, or GCP is highly desirable. You will create technical documentation, train clients, and ensure high client satisfaction

Qualifications

• Minimum 5 years in technical support, software support, or similar engineering role.
• Strong understanding of software development life cycles and troubleshooting methodologies.
• Proficiency in programming or scripting languages (e.g., Python, SQL, JavaScript).
• Experience with cloud platforms (AWS, Azure, GCP) preferred.
• Ability to work independently in a remote setting.

Responsibilities

• Provide advanced technical support and troubleshooting for software applications and systems.
• Diagnose, document, and resolve complex technical issues reported by clients.
• Collaborate with development and engineering teams to identify bugs and improvements.
• Create and maintain technical documentation, user guides, FAQs, and knowledge base articles.
• Manage client relationships, ensuring satisfaction and timely resolution of technical challenges.
• Participate in product testing and provide feedback on new features and releases.
• Assist in onboarding and training of new clients on software.

Skills

Technical troubleshooting

Remote work

SDLC knowledge

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science or Engineering

Tools

AWS

Azure

GCP

Job description

About the Role

Our client, a rapidly growing software development company, is seeking a highly skilled Technical Support Engineer to join their innovative team. This position is ideal for an individual passionate about technology and dedicated to providing top-tier technical assistance. While the company has a presence, this role is designed as a fully remote opportunity, allowing you to work from anywhere within South Africa. You will be instrumental in supporting clients with complex technical issues related to our client's cutting-edge software solutions. As a remote team member, you'll benefit from a flexible work environment while contributing to critical client success initiatives.

Key Responsibilities

• Provide advanced technical support and troubleshooting for software applications and systems.
• Diagnose, document, and resolve complex technical issues reported by clients.
• Collaborate with development and engineering teams to identify product bugs and suggest improvements.
• Create and maintain technical documentation, including user guides, FAQs, and knowledge base articles.
• Manage client relationships, ensuring satisfaction and timely resolution of technical challenges.
• Participate in product testing and provide feedback on new features and releases.
• Assist in the onboarding and training of new clients on technical aspects of the software.
• Monitor system performance and proactively address potential issues.
• Contribute to a positive and collaborative remote team environment.

Requirements

• Minimum of 5 years of experience in technical support, software support, or a similar engineering role.
• Strong understanding of software development life cycles and technical troubleshooting methodologies.
• Proficiency in one or more programming or scripting languages (e.g., Python, SQL, JavaScript).
• Excellent problem-solving, analytical, and communication skills.
• Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
• Ability to work independently and manage workload effectively in a remote setting.
• Dedicated home office setup with reliable internet connectivity is essential for this remote position.
• Experience working in a remote-first company culture is a significant advantage.
• Relevant Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.

Benefits

• Competitive annual salary of Rand.
• Completely remote work arrangement offering flexibility and autonomy.
• Opportunity to work with advanced technologies and innovative software.
• Comprehensive medical aid, including dental and optical coverage.
• Professional development opportunities, including training and certifications.
• Performance-based bonuses.
• Flexible working hours.
• Contribution to a provident fund.