Remote Technical Support Engineer (Cloud Services)

Placements24; Polokwane; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Paid time off

Career development

Job summary

Placements24 is seeking an experienced Remote Technical Support Engineer specializing in cloud services. You will provide advanced troubleshooting for AWS/Azure/GCP environments, diagnose issues, and optimize cloud performance from a fully remote setup.

With 5+ years in cloud tech and strong communication, you will guide customers, document solutions, and collaborate with engineering teams to resolve complex defects while maintaining SLA commitments and security best practices.

Qualifications

• Minimum 5 years in technical support or system engineering with cloud focus
• Deep knowledge of cloud platforms (AWS, Azure, GCP) and cloud architecture
• Strong diagnostic and troubleshooting skills in distributed systems
• Proficient in scripting (Python/Bash) a plus
• Excellent communication and interpersonal abilities

Responsibilities

• Provide advanced technical support and troubleshooting for cloud-based services and infrastructure
• Diagnose and resolve complex issues across compute, storage, networking, and databases in cloud environments
• Monitor performance and proactively address potential problems
• Collaborate with engineering to report and resolve product defects and bugs
• Create and maintain technical documentation, guides, and knowledge base articles
• Assist customers with configuration, deployment, and management of cloud resources
• Respond to inquiries within defined SLAs
• Stay updated on cloud technologies and best practices
• Advise customers on optimizing cloud usage for performance, security, and cost
• Provide on-call support as part of rotation

Job description

About the Role Our client, a cutting-edge cloud solutions provider, is seeking an experienced Remote Technical Support Engineer specializing in cloud services. This is a critical fully remote role responsible for providing high-level technical assistance to clients utilizing their advanced cloud infrastructure. The ideal candidate possesses deep knowledge of cloud platforms, excellent diagnostic skills, and a commitment to resolving complex technical challenges. You will work closely with clients to troubleshoot issues, optimize performance, and ensure the seamless operation of their cloud environments. This position requires a proactive problem-solver who thrives in a fast-paced, remote setting and excels at communicating technical solutions effectively. Join a dynamic team that is at the forefront of cloud technology, offering unparalleled remote work opportunities ideally situated to support clients near Polokwane, Limpopo.

Key Responsibilities

• Provide advanced technical support and troubleshooting for cloud-based services and infrastructure.
• Diagnose and resolve complex technical issues related to compute, storage, networking, and databases in cloud environments.
• Monitor system performance and proactively identify and address potential problems.
• Collaborate with engineering and development teams to report and resolve product defects and bugs.
• Develop and maintain technical documentation, including troubleshooting guides, best practices, and knowledge base articles.
• Assist customers with the configuration, deployment, and management of cloud resources.
• Respond to customer inquiries and support requests within defined service level agreements (SLAs).
• Stay current with the latest cloud technologies, trends, and best practices.
• Guide customers on optimizing their cloud usage for performance, security, and cost-efficiency.
• Provide on-call support as part of a rotation schedule.

Requirements

• Minimum of 5 years of experience in technical support or system engineering, with a strong focus on cloud technologies (e.g., AWS, Azure, GCP).
• In-depth knowledge of cloud architecture, networking, security, and virtualization.
• Proven experience troubleshooting complex distributed systems and applications.
• Proficiency in scripting languages (e.g., Python, Bash) is highly desirable.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
• Experience with containerization technologies (e.g., Docker, Kubernetes) is a plus.
• Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly valued.
• Ability to work independently and manage priorities effectively in a remote environment.
• Must be authorized to work remotely in South Africa, ideally near Polokwane, Limpopo time zones.

Benefits

• A competitive annual salary of R.
• Fully remote position offering maximum flexibility and autonomy.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday allowance.
• Significant opportunities for professional development, certifications, and career growth in cloud computing.
• Access to state-of-the-art remote work tools and collaborative platforms.
• A dynamic and innovative company culture.
• Retirement fund contributions.
• Employee stock options or performance bonuses.
• Cutting-edge technical challenges and learning opportunities.