Senior Technical Support Analyst — Remote (SA)

Placements24; Centurion; Híbrido; ZAR 420.000 - 680.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Private medical insurance

Pension fund

Career development / Certifications

Flexible schedule

Descripción de la vacante

Placements24 seeks a highly skilled Technical Support Analyst to join a remote team serving clients across South Africa. The role requires deep expertise in enterprise software, problem solving, and the ability to communicate complex concepts to non-technical users.

The successful candidate will diagnose intricate technical issues, analyze logs, and collaborate with engineering to improve products. This fully remote position offers flexible scheduling and opportunities for professional

Formación

• Bachelor's degree in CS/IT or equivalent.
• Minimum 5 years in technical support or systems administration.
• Strong OS, networking, and SQL knowledge.
• Excellent problem-solving and communication skills.
• Ability to work remotely in South Africa.

Responsabilidades

• Diagnose and resolve complex technical issues related to enterprise software applications.
• Provide in-depth technical support to end-users and administrators via remote channels.
• Analyze system logs, error messages, and performance data to identify root causes of problems.
• Document technical issues, solutions, and workarounds comprehensively in the knowledge base.
• Collaborate with development and engineering teams to report bugs and suggest product improvements.
• Develop and deliver technical training materials for clients and internal support staff.
• Manage and prioritize a queue of technical support requests, ensuring adherence to SLAs.
• Stay updated with the latest software updates, patches, and industry best practices.
• Act as a technical consultant to clients, advising on best practices for software implementation and usage.

Conocimientos

Enterprise software support

Troubleshooting

Analytical thinking

Remote work

Communication

Python scripting

Bash scripting

Networking basics

SQL knowledge

Educación

Bachelor's degree in Computer Science / IT

Herramientas

Python

Bash

Descripción del empleo

Placements24 seeks a highly skilled Technical Support Analyst to join a remote team serving clients across South Africa. The role requires deep expertise in enterprise software, problem solving, and the ability to communicate complex concepts to non-technical users.

The successful candidate will diagnose intricate technical issues, analyze logs, and collaborate with engineering to improve products. This fully remote position offers flexible scheduling and opportunities for professional