Remote Advanced Cloud Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Home office allowance

Career development

Job summary

Placements24 is seeking a Remote Customer Support Specialist – Advanced to provide expert-level technical assistance for our client’s cloud-based solutions from anywhere in South Africa. You will handle complex issues, develop knowledge bases, and collaborate with engineering, product, and sales teams to drive improvements.

The role requires at least 4 years in technical support, strong communication, and autonomous work habits in a remote setting.

Qualifications

• Minimum of 4 years in a technical support or customer service role, with advanced troubleshooting.
• Proven ability to diagnose and resolve complex software and cloud-based service issues.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver expert-level technical assistance and troubleshooting to customers across channels (phone, email, chat).
• Investigate and resolve complex issues related to software and services, including configurations and integrations.
• Act as escalation point for challenging inquiries, providing timely solutions.

Skills

Advanced troubleshooting

Technical support

Excellent communication

Tools

CRM systems

Ticketing platforms

Remote support tools

Job description

Placements24 is seeking a Remote Customer Support Specialist – Advanced to provide expert-level technical assistance for our client’s cloud-based solutions from anywhere in South Africa. You will handle complex issues, develop knowledge bases, and collaborate with engineering, product, and sales teams to drive improvements.

The role requires at least 4 years in technical support, strong communication, and autonomous work habits in a remote setting.