Senior Systems & Process Engineer

Toshiba EMEA; Johannesburg; Hybrid; ZAR 700,000 - 900,000; Full time

Job summary

Toshiba EMEA’s South Africa branch seeks an Applications Engineer to support EtaPRO systems and client projects. You will work on software configurations, data analysis, and dashboards while assisting customers as a technical lead and helpdesk resource.

Travel to client sites is occasional, and you will contribute to proposals, training, and documentation. A BScEng/BEng in Mechanical or Chemical Engineering and 5–8 years of power plant experience are required.

Qualifications

• Experience in power generation (or heavy industry) and customer facing roles.
• Ability to listen and follow instructions as well as identify gaps, opportunities and drive to completion.
• Professionalism and strong interpersonal skills.
• Good communication skills and awareness.
• Patient, friendly and approachable.
• Attention to detail and a passion for problem solving.
• Adaptable with willingness to learn and grow; presentation/public speaking.
• Self-motivated with a strong work ethic; dependable with responsibility to deliver.
• Proficient in MS Office, MS Excel, and MS Excel VB.
• Ability to work in a team and independently.
• Fluent in a second South African language.
• Basic knowledge of SQL Server Management Studio 2005 or later.
• Possession or be in process of applying for a passport.

Responsibilities

• Updating and adding new models and modules to existing systems.
• Reporting on data integrity.
• Assisting clients in their use of EtaPRO systems as a helpdesk agent.
• Data analysis.
• Building dashboards, reports, models.
• Troubleshooting system data issues.
• Lead the configuration of new systems across various generation technologies and solutions.
• Travel to client sites occasionally as the technical lead.
• Contribute to proposals and business development activities.
• Provide product training to customers.
• Prepare reports and project documentation.
• Maintain system databases.

Skills

Power generation experience

Customer facing

Data analysis

Attention to detail

Communication skills

Teamwork

Problem solving

Presentation

Self-motivated

Education

BScEng/BEng in Mechanical or Chemical Engineering

Tools

EtaPRO Plant Performance Monitoring Software

SQL Server Management Studio

C based language basics

MS Office suite

Excel VBA

Job description

We are a subsidiary of Toshiba who provides leading solutions for performance and condition monitoring software, as well as support services and training to our clients. We work directly with our clients across the Europe, Middle East, Asia Pacific and Africa region to implement our technology and provide a support and maintenance function which enables our customers to improve the performance of their assets and processes though data driven decision making.

Our EtaPRO performance solutions are used by power producers globally – key areas that we cover include monitoring performance, troubleshooting, alerting and investigating issues, as well as reporting on operations and performance to multiple levels of the organisation. We strive to meet the performance needs of our customers by supporting them through their digitalisation journey using our software and associated services. Our growing South African branch is looking for talented individuals to join their technical team.

You will be joining a team of dynamic, motivated, and customer-centric individuals who work independently and in a team, remotely and in-person, as the need arises. The local team supports clients in our region. We are passionate about developing solutions, supporting our clients to achieve their performance goals, and positively contributing to the energy industry. You will be working with us and gaining valuable experience in engineering and technical support.

What the role involves:

Day to day, you will be responsible for software and technical support, which include, but are not limited to:

• updating and adding new models and modules to existing systems
• reporting on data integrity
• assisting clients in their use of EtaPRO systems as a helpdesk agent
• data analysis
• building dashboards, reports, models, etc.
• troubleshooting system data issues

Applications Engineering:

• lead the configuration of new systems across various generation technologies and solutions
• travel to client sites occasionally as the technical lead
• contribute to proposals and business development activities
• provide product training to customers
• prepare reports and project documentation
• maintain system databases

What we’re looking for in candidates:

• Experience in power generation (or heavy industry) and customer facing roles
• Ability to listen and follow instructions as well as identify gaps, opportunities and drive to completion
• Professionalism and strong interpersonal skills
• Good communication skills and awareness
• Patient, friendly and approachable
• Attention to detail
• Interest in analytical with a passion for problem solving
• A drive to succeed and contribute
• Adaptable with willingness to learn and grow
• Presentation/Public speaking
• Self-motivated with a strong work ethic
• Dependable with a sense of responsibility to deliverProficient in MS Office, MS Excel, and MS Excel VB
• Good time management skills and prioritise tasks
• Able to work in a team and independently

Additional information:

• Basic knowledge of SQL Server Management Studio 2005 or later
• Fluent in a second South African language
• Previous experience with EtaPRO Plant Performance Monitoring Software
• Basic programming knowledge in a C based language
• Previous experience with EtaPRO Plant Performance Monitoring Software
• Sound knowledge of data analytics
• Knowledge of thermodynamics
• Able to drive and possess a valid driver’s license
• Possession or be in process of applying for a passport

Key Requirements:

Candidates must:

• hold a BScEng/BEng degree in Mechanical or Chemical Engineering
• have at least 5 – 8 years of power plant experience