Senior SQL Support Engineer - Hybrid, Cape Town

MRI India; Cape Town; Hybrid; ZAR 520,000 - 900,000; Full time

Benefits offered by this job

Office breakfasts

Quarterly lunches

Medical Aid

Pension plan

Parental Leave

25 days annual leave

Flex Time Off

Tuition Reimbursement

Global remote work

DEI groups

Hybrid work

Work-life balance

Re-education benefits

Referral program

Regional healthcare benefits

Volunteer time

Job summary

MRI Software is seeking an Application Support Analyst (SQL-focused) to join our Cape Town team. The role emphasizes hands-on SQL/PL/SQL development, complex issue analysis, and data-driven client solutions.

You will own database-driven support cases, deliver scalable fixes, and collaborate with clients for requirements and testing under UK hours/public holidays. Hybrid work with three days from home weekly.

Qualifications

• 3-6+ years' experience in application or technical support within enterprise software.
• Strong experience writing complex SQL queries from scratch.
• Hands-on experience with Oracle PL/SQL, including procedures, triggers, and packages.
• Ability to design and optimise SQL statements for performance and accuracy.
• Experience with query performance tuning (indexes, execution plans).
• Strong understanding of relational database design and data structures.

Responsibilities

• Write, troubleshoot, and optimise SQL queries, scripts, and PL/SQL code to resolve client issues.
• Analyse complex data-related problems using custom-built SQL statements.
• Serve as escalation point for advanced database and application issues.
• Perform root cause analysis on database structures, queries, and data integrity.
• Review and improve queries to enhance performance and reliability.
• Collaborate with clients to translate requirements into SQL-based solutions.
• Ensure delivery against SLAs and KPIs, maintaining client satisfaction.
• Contribute to documentation of SQL scripts and best practices.
• Mentor junior analysts in SQL development and debugging.
• Participate in UAT and validate data fixes.

Skills

SQL development

PL/SQL

Data analysis

Issue diagnosis

Client communication

English fluency

Education

Bachelor's degree in a related field

Tools

Oracle

SQL

Job description

MRI Software is seeking an Application Support Analyst (SQL-focused) to join our Cape Town team. The role emphasizes hands-on SQL/PL/SQL development, complex issue analysis, and data-driven client solutions.

You will own database-driven support cases, deliver scalable fixes, and collaborate with clients for requirements and testing under UK hours/public holidays. Hybrid work with three days from home weekly.