Client DB Support Analyst - SQL & Data

MRI Software; Cape Town; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Office breakfasts

Quarterly lunches

Virtual social events

Medical aid scheme

Personal pension plan

Parental leave

Job summary

MRI Software in Cape Town seeks an Application Support Analyst who can independently analyse complex issues and deliver data-driven solutions to clients. You will own complex, database-driven support cases and act as a key escalation point.

The role operates in a hybrid model with 3 days of working from home per week and is based in the Cape Town office, aligning with NA hours/public holidays. You will work with clients to gather requirements, perform root-cause analysis, and ensure SLAs and

Qualifications

• 2-4+ years’ experience in application or technical support within enterprise software.
• Experience with SQL.
• Strong understanding of relational database design and data structures.
• Ability to work with large datasets and extract meaningful insights.
• Strong problem-solving skills with a logical, structured approach.
• Ability to clearly communicate technical solutions to non-technical stakeholders.
• Fluent in English

Responsibilities

• Analyse complex data-related problems using custom-built SQL statements and queries.
• Act as a technical escalation point for advanced database and application issues.
• Perform detailed root cause analysis, identifying issues within database structures, queries, or data integrity.
• Review and improve existing queries to enhance performance, accuracy, and efficiency.
• Work directly with clients to gather requirements and translate them into solutions.
• Ensure delivery against SLAs and KPIs, maintaining high levels of client satisfaction.
• Contribute to documentation, including troubleshooting steps, and best practices.
• Participate in UAT, validating data fixes and database-related changes.

Skills

SQL

Relational DB design

Data analysis

Client communication

English

Job description

MRI Software in Cape Town seeks an Application Support Analyst who can independently analyse complex issues and deliver data-driven solutions to clients. You will own complex, database-driven support cases and act as a key escalation point.

The role operates in a hybrid model with 3 days of working from home per week and is based in the Cape Town office, aligning with NA hours/public holidays. You will work with clients to gather requirements, perform root-cause analysis, and ensure SLAs and