Senior SQL & PL/SQL Support Analyst - Hybrid (Cape Town)

MRI Software; Cape Town; Hybrid; ZAR 480,000 - 700,000; Full time

Benefits offered by this job

Office breakfasts

Quarterly lunches

Virtual social events

DEI committee

Women and Allies ERG

Pride Event Group

Medical Aid Scheme

Personal Pension

Parental Leave

25 days annual leave

Flex Time Off

Tuition Reimbursement Schemes

Work from anywhere for two weeks

Job summary

MRI Software is seeking an Application Support Analyst in Cape Town with strong SQL and PL/SQL skills. You will own complex, database-driven support cases, write and optimise SQL statements, and deliver scalable data solutions for clients.

The role emphasises query development, database analysis, performance tuning, and client engagement, with a hybrid work model (3 days from home) and Cape Town office base.

Qualifications

• 4-6+ years in application or technical support for enterprise software.
• Hands-on SQL/PL-SQL development experience with Oracle.
• Ability to diagnose data issues and optimise queries for performance.
• Experience building and reviewing SQL statements to resolve client issues.
• Strong communication to explain technical solutions to non-technical stakeholders.

Responsibilities

• Write, troubleshoot, and optimise SQL and PL/SQL code to resolve client issues.
• Analyse complex data problems using custom SQL statements and queries.
• Act as escalation point for advanced database and application issues.
• Perform root cause analysis of database structures, queries, or data integrity.
• Review and improve queries to enhance performance and accuracy.
• Engage with clients to gather requirements and translate them into SQL-based solutions.
• Ensure SLAs and KPIs are met with high client satisfaction.
• Contribute to documentation and best practices for SQL scripts.
• Mentor junior analysts in SQL development and debugging.
• Participate in UAT validating data fixes and database changes.

Skills

SQL

PL/SQL

Oracle

Query tuning

Data analysis

Tools

Oracle DB

Job description

MRI Software is seeking an Application Support Analyst in Cape Town with strong SQL and PL/SQL skills. You will own complex, database-driven support cases, write and optimise SQL statements, and deliver scalable data solutions for clients.

The role emphasises query development, database analysis, performance tuning, and client engagement, with a hybrid work model (3 days from home) and Cape Town office base.