Hybrid SQL Support Analyst — Cape Town

MRI India; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Office breakfasts

Quarterly lunches

Virtual social events

DEI committee

Employee resource groups

Job summary

MRI Software in Cape Town is seeking an Application Support Analyst specializing in SQL/PL-SQL. You will own complex SQL issue resolution, write and optimise queries, and engage with clients to deliver data-driven solutions while adhering to UK hours and hybrid work norms.

You will diagnose data issues, tune performance, and mentor junior analysts, contributing to robust documentation and UAT validation. This role blends database analysis with client engagement for scalable outcomes.

Qualifications

• 3–6+ years’ experience in application or technical support within enterprise software.
• Strong, practical experience writing complex SQL queries from scratch.
• Hands-on experience with Oracle PL/SQL, including developing stored procedures, triggers, and packages.
• Proven ability to build, modify, and optimise SQL statements to solve real business problems.

Responsibilities

• Write, troubleshoot, and optimise SQL queries, scripts, and PL/SQL code to resolve client issues.
• Analyse complex data-related problems using custom-built SQL statements and queries.
• Act as a technical escalation point for advanced database and application issues.
• Perform detailed root cause analysis, identifying issues within database structures, queries, or data integrity.
• Review and improve existing queries to enhance performance, accuracy, and efficiency.
• Work directly with clients to gather requirements and translate them into SQL-based solutions.
• Ensure delivery against SLAs and KPIs, maintaining high levels of client satisfaction.
• Contribute to documentation, including SQL scripts, troubleshooting steps, and best practices.
• Mentor junior analysts, particularly in SQL development and debugging approaches.
• Participate in UAT, validating data fixes and database-related changes.

Skills

SQL development

PL/SQL coding

Data analysis

Client communication

Tools

Oracle PL/SQL

Job description

MRI Software in Cape Town is seeking an Application Support Analyst specializing in SQL/PL-SQL. You will own complex SQL issue resolution, write and optimise queries, and engage with clients to deliver data-driven solutions while adhering to UK hours and hybrid work norms.

You will diagnose data issues, tune performance, and mentor junior analysts, contributing to robust documentation and UAT validation. This role blends database analysis with client engagement for scalable outcomes.