Hybrid Data-Driven Application Support Analyst

mrisoftware; Cape Town; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Medical Aid Scheme

Personal Pension plan

Parental Leave

25 days annual leave + holidays + 16h?

Tuition Reimbursement

Work-from-anywhere two weeks per year

Job summary

MRI Software is seeking an Application Support Analyst in Cape Town. The role focuses on independently analysing complex issues, diagnosing sources, and delivering data-driven resolutions for enterprise software clients.

You will own complex, database-driven support cases, act as a key escalation point, and ensure long-term, scalable solutions while working in a hybrid setup with three days from home per week.

Qualifications

• 2–4+ years in application/tech support for enterprise software.
• Experience with SQL.
• Relational database design and data structures knowledge.
• Ability to work with large datasets and extract insights.
• Strong problem-solving and structured reasoning.
• Ability to communicate technical solutions to non-technical stakeholders.
• Fluent in English.
• Basic accounting terminology (advantageous).

Responsibilities

• Analyse complex data-related problems using custom-built SQL statements and queries.
• Act as a technical escalation point for advanced database and application issues.
• Perform detailed root cause analysis within database structures, queries, or data integrity.
• Review and improve existing queries to enhance performance, accuracy, and efficiency.
• Work directly with clients to gather requirements and translate them into solutions.
• Ensure delivery against SLAs and KPIs, maintaining client satisfaction.
• Contribute to documentation, including troubleshooting steps and best practices.
• Participate in UAT, validating data fixes and database-related changes.

Skills

English fluency

Data analysis

Problem solving

Technical communication

Accounting basics

Tools

SQL

Job description

MRI Software is seeking an Application Support Analyst in Cape Town. The role focuses on independently analysing complex issues, diagnosing sources, and delivering data-driven resolutions for enterprise software clients.

You will own complex, database-driven support cases, act as a key escalation point, and ensure long-term, scalable solutions while working in a hybrid setup with three days from home per week.