Senior Spa Operations Lead

Craven Cottage CC; Hoedspruit; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Craven Cottage CC in Hoedspruit is seeking an experienced Spa Manager/Senior Spa Therapist to assist with daily spa operations and guest care. You will lead therapists, oversee bookings, stock control, and maintain hygiene standards.

The role requires a Somatology qualification, 7+ years in spa roles (5 as Therapist, 2 as Senior Therapist) and a drive to deliver exceptional service in a luxury setting. Cycle 6 weeks on / 2 off applies.

Qualifications

• 7 years’ relevant experience, including at least 5 years as a Spa Therapist and 2 years as a Senior Spa Therapist.
• Experience in a high-end spa, luxury hotel or lodge environment preferred.
• Strong treatment skills and a commitment to exceptional guest service.
• Good leadership, communication and organisational skills.
• Valid driver’s licence.
• Willingness to work a cycle of 6 weeks on and 2 weeks off.

Responsibilities

• Assist with the daily management of the spa and oversee operations in the Spa Manager’s absence.
• Deliver professional spa treatments and personalised guest care.
• Support and guide the therapist team to maintain consistently high treatment and service standards.
• Coordinate treatment bookings, staff schedules and guest requirements.
• Assist with stock control, product orders and retail sales.
• Maintain treatment rooms, equipment and spa facilities to the required hygiene and presentation standards.
• Handle guest enquiries and resolve concerns professionally.
• Assist with spa administration and reporting.

Skills

Leadership

Communication

Organisational skills

Guest service

Driver's license

Education

Somatology qualification

Job description

Craven Cottage CC in Hoedspruit is seeking an experienced Spa Manager/Senior Spa Therapist to assist with daily spa operations and guest care. You will lead therapists, oversee bookings, stock control, and maintain hygiene standards.

The role requires a Somatology qualification, 7+ years in spa roles (5 as Therapist, 2 as Senior Therapist) and a drive to deliver exceptional service in a luxury setting. Cycle 6 weeks on / 2 off applies.