Spa Receptionist & Therapist Hybrid — Commission & Tips

Mfspabeautyplacements; Cape Town; On-site; ZAR 420,000 - 680,000; Full time

Benefits offered by this job

Performance bonuses

Medical aid

Retirement fund

Employee discounts

Training opportunities

Cape Town location

Job summary

Mfspabeautyplacements in Cape Town is seeking a senior beauty therapist who can also manage the spa daily operations. You will lead a team of therapists, ensure exceptional client service, deliver a wide range of treatments, and uphold the spa’s reputation for excellence.

The role combines hands-on service delivery with strategic oversight, rostering, marketing, and driving revenue through service and product sales.

Qualifications

• Minimum 7 years of experience as a Beauty Therapist.
• At least 3 years in a supervisory or management role.
• Relevant professional qualifications in Beauty Therapy and Spa Management.

Responsibilities

• Supervise and mentor a team of beauty therapists and ensure service standards.
• Manage spa appointments, scheduling, inventory and operations.
• Deliver massages, facials, waxing, nails and related spa treatments.
• Handle client inquiries and feedback with professionalism.
• Develop and implement marketing strategies to attract and retain clients.
• Monitor financial performance and achieve revenue targets.

Skills

Beauty Therapy

Leadership

Client Service

Education

Beauty Therapy Qualification

Spa Management Qualification

Tools

Spa management software

POS systems

Job description

About the Role

Our client seeks an experienced and dynamic Senior Beauty Therapist and Spa Manager to lead their esteemed spa facility in Cape Town. This pivotal role involves overseeing daily spa operations, managing a team of therapists, ensuring exceptional client service, and delivering high-quality treatments. You will be responsible for maintaining the spa's reputation for excellence, driving revenue through service and product sales, and fostering a serene and professional atmosphere. The ideal candidate is a proven leader with a deep understanding of beauty treatments and spa management, passionate about creating memorable experiences for clients.

Key Responsibilities

• Supervise and mentor a team of beauty therapists, ensuring adherence to service standards and protocols.
• Manage spa appointments, scheduling, inventory, and operational logistics effectively.
• Deliver a comprehensive range of beauty treatments, including massages, facials, waxing, and nail services.
• Handle client inquiries, complaints, and feedback with professionalism and efficiency.
• Develop and implement marketing strategies to attract new clients and retain existing clients.
• Monitor financial performance, control costs, and achieve revenue targets for the spa.

Requirements

• Minimum of 7 years of experience as a Beauty Therapist, with at least 3 years in a supervisory or management role.
• Relevant professional qualifications in Beauty Therapy and Spa Management.
• Expertise in a wide array of spa treatments and product knowledge.
• Strong leadership, team management, and customer service skills.
• Proficiency in spa management software and point-of-sale systems.
• A passion for the beauty industry and a commitment to delivering outstanding results.

Benefits

• Attractive annual salary plus performance-based bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Generous employee discounts on all spa services and retail products.
• Opportunities for professional growth and specialized training.
• A vibrant and aesthetically pleasing work environment in a prime Cape Town location.