Senior ServiceNow Solution Architect - AI, ITOM & ITSM

Zensar Technologies; Gauteng; Vor Ort; ZAR 1.000.000 - 1.600.000; Vollzeit

Benefits dieser Stelle

Flexible Employment Options

Equal Opportunity Employer

Zusammenfassung

Zensar Technologies seeks a seasoned ServiceNow Solution Architect to lead the overall solution design for ITSM, ITOM, CMDB, and AI-driven operations. This role collaborates with business stakeholders and delivery teams to craft scalable, secure platform solutions and drive transformation roadmaps.

Ideal candidates bring a minimum of 10 years in ITSM/ESM and 5+ years in ServiceNow architecture, with strong cloud experience and stakeholder management capabilities.

Qualifikationen

• 10+ years ITSM/Enterprise Service Management experience.
• 5+ years as ServiceNow Solution Architect.

Aufgaben

• Define end-to-end ServiceNow solution architecture across ITSM, ITOM, CMDB, Discovery, Service Mapping and AI capabilities.
• Lead platform strategy, governance, and technical roadmap discussions.
• Design CMDB data models, governance frameworks, and service mapping strategies.
• Architect integrations with monitoring, cloud, infrastructure, and third-party enterprise systems.
• Drive adoption of GenAI, Predictive Intelligence, Virtual Agent, AI Search, and workflow automation.
• Provide design oversight to development and implementation teams.
• Conduct architecture reviews and ensure adherence to ServiceNow best practices.
• Collaborate with customer leadership teams to define transformation roadmaps and business cases.

Kenntnisse

ServiceNow Architecture

ITSM/ESM

Stakeholder Mgmt

GenAI Adoption

Architecture Leadership

Tools

Azure

AWS

GCP

Jobbeschreibung

Zensar Technologies seeks a seasoned ServiceNow Solution Architect to lead the overall solution design for ITSM, ITOM, CMDB, and AI-driven operations. This role collaborates with business stakeholders and delivery teams to craft scalable, secure platform solutions and drive transformation roadmaps.

Ideal candidates bring a minimum of 10 years in ITSM/ESM and 5+ years in ServiceNow architecture, with strong cloud experience and stakeholder management capabilities.