ServiceNow Solution Architect

Zensar Technologies; Gauteng; On-site; ZAR 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Flexible Employment Options

Equal Opportunity Employer

Job summary

Zensar Technologies seeks a seasoned ServiceNow Solution Architect to lead the overall solution design for ITSM, ITOM, CMDB, and AI-driven operations. This role collaborates with business stakeholders and delivery teams to craft scalable, secure platform solutions and drive transformation roadmaps.

Ideal candidates bring a minimum of 10 years in ITSM/ESM and 5+ years in ServiceNow architecture, with strong cloud experience and stakeholder management capabilities.

Qualifications

• 10+ years ITSM/Enterprise Service Management experience.
• 5+ years as ServiceNow Solution Architect.

Responsibilities

• Define end-to-end ServiceNow solution architecture across ITSM, ITOM, CMDB, Discovery, Service Mapping and AI capabilities.
• Lead platform strategy, governance, and technical roadmap discussions.
• Design CMDB data models, governance frameworks, and service mapping strategies.
• Architect integrations with monitoring, cloud, infrastructure, and third-party enterprise systems.
• Drive adoption of GenAI, Predictive Intelligence, Virtual Agent, AI Search, and workflow automation.
• Provide design oversight to development and implementation teams.
• Conduct architecture reviews and ensure adherence to ServiceNow best practices.
• Collaborate with customer leadership teams to define transformation roadmaps and business cases.

Skills

ServiceNow Architecture

ITSM/ESM

Stakeholder Mgmt

GenAI Adoption

Architecture Leadership

Tools

Azure

AWS

GCP

Job description

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Role Summary

The ServiceNow Solution Architect will lead the overall solution design and architecture for ServiceNow platform initiatives, with primary focus on ITOM, CMDB, AI-powered operations, and ITSM transformations. The individual will work closely with business stakeholders, enterprise architects, and delivery teams to define scalable, secure, and future-ready platform solutions.

• Employment type: Flexible (Permanent or Contract)

Key Responsibilities

• Define end-to-end ServiceNow solution architecture across ITSM, ITOM, CMDB, Discovery, Service Mapping, Event Management, and AI capabilities.
• Lead platform strategy, governance, and technical roadmap discussions.
• Design CMDB data models, governance frameworks, and service mapping strategies.
• Architect integrations with monitoring, cloud, infrastructure, and third-party enterprise systems.
• Drive adoption of GenAI, Predictive Intelligence, Virtual Agent, AI Search, and workflow automation.
• Provide design oversight to development and implementation teams.
• Conduct architecture reviews and ensure adherence to ServiceNow best practices.
• Collaborate with customer leadership teams to define transformation roadmaps and business cases.

Required Experience

• 10+ years of ITSM/Enterprise Service Management experience.
• 5+ years as ServiceNow Solution Architect.

Strong experience in:

• AI & Automation capabilities within ServiceNow
• Experience with cloud platforms (Azure, AWS, GCP).
• Strong stakeholder management and consulting skills.

Preferred Certifications

• ServiceNow Certified Technical Architect (CTA) or CTA Candidate (Preferred)

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed.