Senior Service Advisor: Parts, QC & Customer Solutions

Dante Personnel; Centurion; On-site; ZAR 357,000 - 603,000; Full time

Job summary

Dante Personnel in Centurion is seeking a Service Manager to lead technicians and service advisors, manage quotations for booked and walk-in customers, and oversee driver planning. You will ensure quality control with technicians and handle customer invoicing and payments.

The role requires strong problem solving, time management, and the ability to coordinate administrative and customer inquiries while delivering excellent service.

Qualifications

• Minimum 5 years experience in a technical vehicle and parts environment.
• Experience coordinating technicians and service advisors.
• Ability to quote customers for booked and walk-in work.
• Plan and manage drivers and logistics for service operations.
• Carry out final quality control inspections with technicians.
• Discuss invoices with customers and process payments.
• Strong problem solving skills across administrative, technical and customer queries.

Responsibilities

• Lead and coordinate technicians and service advisors.
• Prepare and present quotes for customers (booked and walk-in).
• Plan routes and supervise drivers for service operations.
• Perform final quality checks with the workshop team.
• Discuss invoices with customers and collect payments.
• Resolve customer queries and complaints efficiently.

Skills

Technical vehicle knowledge

People management

Customer invoicing

Driver planning

Quality control

Problem solving

Time management

Quote handling

Job description

Dante Personnel in Centurion is seeking a Service Manager to lead technicians and service advisors, manage quotations for booked and walk-in customers, and oversee driver planning. You will ensure quality control with technicians and handle customer invoicing and payments.

The role requires strong problem solving, time management, and the ability to coordinate administrative and customer inquiries while delivering excellent service.