Senior SaaS Cloud Support Specialist (Remote)

Placements24; Gauteng; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health insurance

Career development opportunities

Stock options

Job summary

Placements24 partners with a cloud-based software innovator to recruit a Senior Technical Support Specialist for a fully remote team. You will diagnose and resolve complex issues across software applications and cloud infrastructure for a global client base.

The role requires deep IT infrastructure knowledge, strong problem-solving, and the ability to work independently in a fast-paced remote environment. A Bachelor's degree in CS/Engineering or equivalent experience is preferred, with SaaS

Qualifications

• Minimum 5 years in a senior tech support, systems administration, or IT engineering role.
• Extensive knowledge of Windows Server, Linux, cloud platforms (AWS/Azure/GCP).
• Experience troubleshooting complex distributed systems and microservices.
• Strong communication, problem-solving, and analytical skills.
• SaaS industry experience is a plus.

Responsibilities

• Provide expert-level technical support for complex software applications and cloud infrastructure.
• Diagnose, troubleshoot, and resolve advanced hardware, software, and network issues for enterprise clients.
• Serve as a technical escalation point for the customer support team.
• Analyze system performance data and identify potential issues before they impact users.
• Develop and maintain technical documentation and knowledge base articles.
• Collaborate with engineering to identify root causes of bugs and advocate fixes.
• Manage customer technical issues from initiation to resolution.
• Conduct in-depth system analysis and performance tuning.
• Stay abreast of emerging technologies to provide proactive support.
• Participate in on-call rotation for 24/7 support.

Skills

Cloud platforms

Distributed systems

SaaS support

Automation scripting

Education

Bachelor in CS/Engineering

Tools

Python

PowerShell

AWS

Job description

Placements24 partners with a cloud-based software innovator to recruit a Senior Technical Support Specialist for a fully remote team. You will diagnose and resolve complex issues across software applications and cloud infrastructure for a global client base.

The role requires deep IT infrastructure knowledge, strong problem-solving, and the ability to work independently in a fast-paced remote environment. A Bachelor's degree in CS/Engineering or equivalent experience is preferred, with SaaS